Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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MOSSILEAN B WILLIAMS

Memphis,TN

Summary

Proficient in organized office management and administration, adept at boosting productivity, efficiency, and service quality in diverse environments. Collaborate effectively with cross-functional teams to ensure operational and service excellence. Skilled at prioritizing projects and multitasking to meet project objectives, thrive as a methodical and detail-focused team player with a focus on team leadership, bringing a strong work ethic and these skills to the forefront.

Overview

18
18
years of professional experience

Work History

Office Manager/Customer Service Manager

Cable And Hospitality Industry
  • Enhanced team productivity by delegating tasks effectively and overseeing dispatch in evening. Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

SALES, MARKETING & MERCHANDISING MANAGER

Egghead Software and Acosta Merchandising
  • Managed and maintain continuous improvement of sales merchandising coverage at 95% that increased from 18-62 stores and with productivity increased 96% within Kroger and Walmart stores
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques

Chief Financial Officer/Administrator Coordinator

Journey Christian Church
02.2016 - Current
  • Coordinating 96% accounts payables/receivables and reporting: oversee/engage in budget while working closely with Accountant
  • Provides quarterly, and annual Profit and Loss statements with Balance Sheets in board meetings

ReSET Behavior Specialist Corrinator

White Station Elementary
09.2021 - Current
  • Improved student behavior 95% by implementing individualized behavior support plans and strategies.
  • Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
  • Provided crisis intervention support during critical incidents, deescalating situations and ensuring safety of all involved parties.

Paraprofessional Educator

Kate Bond Middle, SCS
07.2017 - 09.2021
  • Enhanced 45% student comprehension by implementing differentiated instruction techniques tailored to individual learning needs
  • Supported special needs students through one-on-one assistance, enabling them to reach their full potential in inclusive environment.
  • Improved student reading skills 75% by conducting small group literacy sessions focused on phonics and comprehension strategies.

INDEPENDENT CONTRACTOR

Independent Management
01.2006 - 12.2014
  • Consulted/Surpassed start-up business launch of Sugar & Spice Family Day School in 2006
  • Implemented Nutrition Program and toddler class at Dylan Kennedy Montessori in 2006
  • Inspirational and spearheaded operations and administration for JCC Children Ministry in 2007
  • Developed and Consulted for three summers with improvement at 96%, B4/After Program and
  • Developed Summer Camp Program for Kick Care and Lambs & Ivy Academy in 2009-2011
  • Spearheaded Private Tutor: Reading and Math resulting 100% increase for 6 clients in 2013-2014.

Education

Bachelor of Science - Business Administration

Jackson State University
Jackson, MS
05.1994

Associate of Science - Secretarial Studies And Office Administration

Coastal Training Institute
Jackson, MS
07.1986

Skills

  • Quickbooks
  • Call Center Operations
  • Account Management
  • Technical Troubleshooting
  • Complaint resolution
  • Guest Registration
  • Staff hiring
  • Employee Supervision

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchCompany CultureWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Timeline

ReSET Behavior Specialist Corrinator

White Station Elementary
09.2021 - Current

Paraprofessional Educator

Kate Bond Middle, SCS
07.2017 - 09.2021

Chief Financial Officer/Administrator Coordinator

Journey Christian Church
02.2016 - Current

INDEPENDENT CONTRACTOR

Independent Management
01.2006 - 12.2014

Office Manager/Customer Service Manager

Cable And Hospitality Industry

SALES, MARKETING & MERCHANDISING MANAGER

Egghead Software and Acosta Merchandising

Bachelor of Science - Business Administration

Jackson State University

Associate of Science - Secretarial Studies And Office Administration

Coastal Training Institute

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MOSSILEAN B WILLIAMS