Mostafa Elsayed
Worth,USA
Summary
Detail-oriented and motivated IT professional transitioning from operations, accounting, and customer-facing roles into information technology. Strong foundation in cybersecurity, networking, and technical troubleshooting through the Google Cybersecurity Certificate, CCNA fundamentals, and MCSA basics. Experienced in documentation, problem-solving, and supporting users in fast-paced environments. Currently studying for CompTIA Security+ and seeking an entry-level Help Desk, IT Support, or Technical Support role to build a long-term career in cybersecurity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Local Truck Driver
4K Cartage
08.2025 - Current
- - Managed local delivery routes with accuracy and time-sensitive scheduling.
- - Maintained detailed delivery logs and documentation.
- - Communicated with dispatch and customers to resolve issues efficiently.
- - Demonstrated reliability, problem-solving, and strong attention to detail.
Sales Associate
Custom Lit (Custom Shirt Kiosk)
02.2025 - 08.2025
- - Assisted customers with custom shirt designs and product selection.
- - Operated POS systems and handled transactions accurately.
- - Provided customer support and resolved issues professionally.
- - Strengthened communication and technical customer-service skills.
Import & Export Accountant
Ibn Sina Pharma
04.2022 - 10.2024
- - Managed import/export documentation, compliance, and shipment tracking.
- - Identified discrepancies and resolved issues with suppliers and logistics teams.
- - Ensured accuracy of customs and financial records.
- - Developed analytical, documentation, and problem-solving skills relevant to IT support.
Fitness Trainer
Apex Academy for Adults
07.2023 - 02.2024
- - Delivered personalized training programs for adult clients.
- - Educated clients on proper techniques and safety.
- - Built strong communication, coaching, and interpersonal skills.
Education
Bachelor's Degree - Business Administration
Modern Academy
Egypt06-2020
Skills
- - Technical Support
- - Troubleshooting & Ticketing
- - Windows OS & User Support
- - Networking Fundamentals (CCNA basics)
- - Cybersecurity Fundamentals (Google Cybersecurity Certificate)
- - Linux Basics
- - Python Basics
- - SIEM Concepts
- - Documentation & Reporting
- - Customer Service
- - Time Management
- - Problem Solving
Certification
- - Google Cybersecurity Certificate
- - CCNA (self-study fundamentals)
- - MCSA (self-study fundamentals)
- - Currently Studying: CompTIA Security+
Timeline
Local Truck Driver
4K Cartage
08.2025 - Current
Sales Associate
Custom Lit (Custom Shirt Kiosk)
02.2025 - 08.2025
Fitness Trainer
Apex Academy for Adults
07.2023 - 02.2024
Import & Export Accountant
Ibn Sina Pharma
04.2022 - 10.2024
Bachelor's Degree - Business Administration
Modern Academy
Career Objective
Seeking an entry-level IT Support, Help Desk, or Technical Support position where I can apply my foundational cybersecurity and networking knowledge, grow my technical skills, and build a long-term career in cybersecurity.