MOSTAFA GHAZI
La Mesa
Summary
Dynamic Office Supervisor with extensive experience at Guardworld Security, excelling in team management and talent development. Proven track record in enhancing staff performance through effective training programs and conflict resolution. Skilled in workflow planning and problem-solving, ensuring operational efficiency and high service satisfaction.
Overview
2018
2018
years of professional experience
Work History
Retail Sales Worker, Delivery driver
Distribution of the west
San Diego
2021 - 2025
- Assisted customers with product selection and provided excellent service.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Developed relationships with regular customers for repeat business.
- Reconciled daily sales receipts with cash drawer totals at end of shift.
- Stocked merchandise on shelves and displays.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Delivered packages efficiently across designated routes.
Office Supervisor
GardaWorld Security
San Diego
2019 - 2021
- Supervised daily operations of security staff and ensured adherence to protocols.
- Conducted regular training sessions to enhance team performance and compliance.
- Resolved personnel issues and facilitated conflict resolution among team members.
- Implemented safety procedures and maintained a secure working environment.
- Resolved customer complaints regarding products or services offered by the company.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Liaised with clients to address concerns and ensure service satisfaction.
- Provided technical support to staff members using computers or other electronic devices.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Generated reports detailing progress made on specific assignments or tasks.
- Conducted staff performance evaluations to monitor progress and individual skills.
Office Supervisor
CPS Security
San Diego
2019 - 2019
- Coordinated employee training programs related to productivity improvement initiatives.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
Office Supervisor
Bald Eagle Security Services Inc
San Diego
05.2014 - 12.2017
- Actively recruited and oversaw training for all new branch employees.
- Hired, trained and managed a staff of associates.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Developed and implemented training procedures for all newly hired personnel.
- Managed staff schedules for all shifts and events to minimize overtime costs.
Patrol Officer
Bald Eagle Security Services Inc
San Diego
12.2013 - 05.2014
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Issued security badges and visitor passes to all guests.
Guard hotel campus
Watchman Patro. Towne & Country Hotel
San Diego
09.2013 - 11.2013
- Guard hotel campus.
- Patrol parking lot, hotel convention center and designated areas on hotel campus.
- Guard during conventions and special events.
- Work 1st shift, 2nd Shift and 3rd Shift.
Assistant Case Worker
Alliance For African Assistance
San Diego
02.2010 - 12.2011
- Assist Case Managers with Social Service/Job Interviews for clients.
- Assist Case Managers with Translation and coordinating transportation services for clients.
Education
Bachelor of Arts - French language
university of baghdad
baghdad, iraqHigh School Diploma -
high school
baghdad, iraqSkills
- Team management
- Management of remote employees
- Talent development
- Skilled multi-tasker
- Training and development
- Workflow planning
- Office management
- Problem solving
- Customer service
- Sales techniques mastery
Activities
Exceptional service professional with over five years of experience assisting in diverse working environments that require good communication, computer software knowledge, organization and document management. Key qualifications: Trilingual: English/Arabic/French.
Timeline
Office Supervisor
Bald Eagle Security Services Inc
05.2014 - 12.2017
Patrol Officer
Bald Eagle Security Services Inc
12.2013 - 05.2014
Guard hotel campus
Watchman Patro. Towne & Country Hotel
09.2013 - 11.2013
Assistant Case Worker
Alliance For African Assistance
02.2010 - 12.2011
Retail Sales Worker, Delivery driver
Distribution of the west
2021 - 2025
Office Supervisor
GardaWorld Security
2019 - 2021
Office Supervisor
CPS Security
2019 - 2019
Bachelor of Arts - French language
university of baghdad
High School Diploma -
high school
Similar Profiles
Angelica BarraganAngelica Barragan
Business Solutions Clerk at Ross Stores, West Coast Distribution CenterBusiness Solutions Clerk at Ross Stores, West Coast Distribution Center
Richard Bell Sr.Richard Bell Sr.
Order Selector at amazon west Columbia distribution ctrOrder Selector at amazon west Columbia distribution ctr
Cristian OliveraCristian Olivera
Warehouse Order Selector at Associated Food Stores – Farr West Distribution CeWarehouse Order Selector at Associated Food Stores – Farr West Distribution Ce
Acacia ReyesAcacia Reyes
Guest Arrival Ambassador at SeaworldGuest Arrival Ambassador at Seaworld
Cory LitzauCory Litzau
Patient Access Service Representative at Sharp Grossmont HospitalPatient Access Service Representative at Sharp Grossmont Hospital