Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mostafa Rmouz

Allentown,PA

Summary

Highly skilled Field Service Supervisor with 5+ years of experience in reducing equipment downtime, increasing customer satisfaction, and enhancing equipment efficiency. Expertise in installations, diagnosing complex technical issues, and collaborating with cross-functional teams to ensure customer retention. Dedicated to maintaining accurate service records, implementing new technologies, and delivering exceptional customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Service Installation Supervisor

COESIA
Allentown, PA
01.2021 - Current
  • Supervise a team of 10 technicians on electromechanical projects, including conveyor systems and robotics
  • Successfully delivered 25+ projects within budget and on schedule, managing budgets ranging from $1M to $8M
  • Developed and maintained project plans, optimizing resources and mitigating risks
  • Conducted quality assurance checks to ensure compliance with safety standards and work quality
  • Enhanced team collaboration by coordinating with cross-functional teams to improve efficiency
  • Mentored team members and clients, fostering skill development and knowledge transfer
  • Installed, configured, and commissioned machinery and systems at client locations, meeting performance standards
  • Performed preventive maintenance to improve equipment reliability and minimize downtime
  • Diagnosed and repaired technical issues, including component replacement and system recalibration
  • Provided comprehensive on-site and remote technical support for rapid issue resolution
  • Trained customers on equipment operation and maintenance to enhance user proficiency
  • Assisted in the rollout of a new remote monitoring system, reducing emergency service calls by 20%
  • Managed expense reporting tasks through SAP Concur, ensuring timely submissions and compliance with company policies

Radio Frequency Specialist

Mega Phase
Pennsylvania
11.2019 - 03.2021
  • Calibrated, tested, and maintained RF analyzers and cable configurations
  • Conducted quality inspections in compliance with ISO 9001:2015 standards
  • Diagnosed and repaired cable issues to ensure top-quality products for customers
  • Conducted performance assessments using specialized equipment to evaluate signal strength, interference, and other parameters
  • Diagnosed and resolved network issues while performing routine maintenance to ensure RF system reliability
  • Oversaw radio frequency allocations, ensuring compliance with regulatory standards and avoiding interference
  • Maintained accurate records of configurations, test results, and maintenance, creating reports for stakeholders
  • Collaborated with network engineers, technicians, and regulatory bodies to ensure successful RF system deployment and upkeep

Education

Associate in Applied Science - Electrical/Electronic Engineering Technology

Lehigh Carbon Community College
Schnecksville, PA
05.2020

Project Management Professional (PMP) Certification -

Saint Joseph’s University
Philadelphia, PA

Skills

  • Troubleshooting electronic systems and equipment
  • PLC programming and diagnostics
  • Technical training and development
  • Predictive maintenance implementation
  • Cross-functional team coordination
  • Advanced critical thinking and problem-solving
  • Equipment diagnostics and repair
  • Proficiency in Microsoft Excel
  • Proficiency in Multisim
  • Proficiency in AutoCAD

Certification

  • Project Management Professional (PMP)
  • Member, Phi Theta Kappa International Honor Society
  • Participant, 2020 International Scholar Laureate Program
  • OSHA 10 Certification

Timeline

Field Service Installation Supervisor

COESIA
01.2021 - Current

Radio Frequency Specialist

Mega Phase
11.2019 - 03.2021

Associate in Applied Science - Electrical/Electronic Engineering Technology

Lehigh Carbon Community College

Project Management Professional (PMP) Certification -

Saint Joseph’s University

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Mostafa Rmouz