Mostafa Shaker
Euless,United States
Summary
Dynamic IT Support Specialist with comprehensive experience in technical troubleshooting, system administration, and customer service, ensuring efficient resolution of hardware and software issues. Expertise includes software installation and remote support, driving optimal system performance while enhancing user satisfaction. Proven track record in developing and delivering training programs, fostering team development and effectiveness. Committed to leveraging a strong technical foundation and collaborative spirit to contribute to a high-performing team and drive operational success. Ready to tackle new challenges and elevate IT support functions to new heights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Center Technician
Akkodis/synfratech
10.2025 - 11.2025
- Collaborated with cross-functional teams to implement data center best practices and protocols.
- Monitored system health using diagnostic tools, promptly addressing issues to minimize downtime.
- Conducted regular equipment maintenance, enhancing lifespan and operational efficiency of hardware.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Entered device locations and cable connections into database.
IT Support Specialist
TEKsystems
01.2024 - 03.2024
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Provide expert technical support for hardware and software issues, ensuring swift resolution and minimal downtime.
- Developed and delivered training sessions to customers on effective product usage.
- Collaborated with technical staff to establish goals for system improvements and upgrades.
- Implement effective troubleshooting strategies, optimizing response times and user satisfaction.
- Assisted in system documentation and knowledge base creation to streamline support processes.
- Lead training sessions for staff on IT systems and best practices, improving team efficiency.
- Facilitate software installation and upgrades, enhancing system performance and user experience.
- Handled onboarding/offboarding processes, including device provisioning and account setup.
IT Technical Support
MB2 Dental USA
08.2021 - 12.2023
- Provide IT field and help desk support, ensuring efficient resolution of technical issues.
- Monitored IT help desk ticketing system, prioritizing requests based on urgency and impact.
- Conducted diagnostics and troubleshooting for hardware and software, improving system performance.
- Installed security measures, such as antivirus software, to protect organizational data.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Installed and configured software applications, optimizing system performance for end-users.
- Manage user accounts, permissions, and device policies.
- Created technical documentation for IT processes, enhancing knowledge sharing.
- Conducted comprehensive training sessions on IT tools, enhancing team capabilities and user satisfaction.
- Managed system upgrades and maintenance, ensuring minimal downtime and efficient operations.
Operation and Customer Service Manager
Prospect Airport Services
10.2018 - 07.2021
- Oversaw daily terminal operations to ensure safe, efficient, and customer-focused service for both employees and passengers.
- Led recruitment, selection, and on-boarding processes to build a high-performing, service-oriented team.
- Developed and delivered targeted training programs to address skill gaps and improve service delivery.
- Conducted performance evaluations and provided actionable feedback to enhance team productivity and morale.
- Ensured full compliance with federal, state, and local regulations, as well as industry standards and airport protocols.
- Generated comprehensive daily reports for senior leadership, highlighting key performance indicators and operational insights.
- Resolved passenger concerns and service disruptions swiftly, reinforcing a positive brand reputation and customer loyalty.
- Facilitated team briefings and shift handovers to ensure continuity and alignment across all operational areas.
- Trained and on-boarded new employees, fostering a culture of safety, accountability, and operational excellence.
- Championed diversity and inclusion initiatives, promoting a respectful and collaborative work environment.
Data Entry Specialist
CitiBank
07.2016 - 09.2018
- Managed data entry tasks, ensuring accuracy and timeliness for critical banking operations.
- Conducted quality checks to maintain high data integrity standards across multiple databases.
- Collaborated with cross-functional teams to streamline data processing workflows and resolve data discrepancies for accurate reporting.
- Assisted in the implementation of new data management software, enhancing efficiency.
- Provided support to team members, promoting best practices in data handling.
Sales Associate
Diamonds International
03.2015 - 06.2016
- Delivered exceptional customer service by assisting clients in selecting high-quality jewelry.
- Conducted cashier duties, including processing payments and issuing receipts efficiently.
- Managed inventory effectively, ensuring accurate tracking and organization of merchandise.
- Conducted thorough product knowledge training for new team members, enhancing overall sales performance.
- Collaborated with team members to meet and exceed sales targets, contributing to store success.
Education
Associate in Arts (A.A.) -
Tarrant county college
Hurst, Texasit Certified - undefined
computerminds
euless, tx05.2025
Skills
- Effective Time Management
- Decision Making
- Analytical Thinking
- Results-Driven
- Priorities Tasks in order of Importance
- Thoughtful Risk Taker
- Strong Written and Verbal Communication skills
- Fast Learning and Accurately
- Ability to Work Under Pressure
- Troubleshooting
- Details Orientation
Certification
- Comptia security +
- CCNA Cisco Certified network Tech
- Microsoft Fundmental Security
- Microsoft Azure Fundamental
- Microsoft 365
- CompTIA SEC+
- Cisco Certified Networking
- Microsoft 365 Fundamentals
- Microsoft Certified Security, Compliance and Identity Fundamentals
LANGUAGES
Arabic
English
Timeline
Data Center Technician
Akkodis/synfratech
10.2025 - 11.2025
IT Support Specialist
TEKsystems
01.2024 - 03.2024
IT Technical Support
MB2 Dental USA
08.2021 - 12.2023
Operation and Customer Service Manager
Prospect Airport Services
10.2018 - 07.2021
Data Entry Specialist
CitiBank
07.2016 - 09.2018
Sales Associate
Diamonds International
03.2015 - 06.2016
it Certified - undefined
computerminds
Associate in Arts (A.A.) -
Tarrant county college