Mostafa Shalaby
Jersey City
Summary
Bilingual Arabic-English cybersecurity graduate with experience in IT support, customer service, technical documentation, and professional communication. Skilled in working with diverse populations, handling sensitive information, and operating in fast-paced environments. Strong background in technology, public interaction, problem-solving, and cross-cultural communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Seneca Insurance Company
Jersey City, NJ
05.2024 - 11.2024
- Provided technical support and customer service assistance to over 300 clients and employees
- Assisted users with troubleshooting technical and account-related issues in a professional office environment
- Created detailed technical documentation using Confluence, including cybersecurity infrastructure and system configurations
- Built and configured laptops and computer systems while integrating devices into company domains and networks
- Worked with cybersecurity tools, internal systems, and professional communication platforms
- Demonstrated professionalism, attention to detail, and confidentiality while handling sensitive company information
Cardiovascular technologist
Prime Heart
Maplewood, NJ
09.2022 - 12.2022
- Assisted physicians during cardiovascular procedures; monitored patients’ vital signs and assisted in administering medications during procedures
- Maintained and operated specialized cardiovascular equipment while ensuring accuracy and safety in testing and treatment processes
Education
Bachelor of Science - Cyber Security
New Jersey City University
Jersey City, NJ05-2025
Associate of Science - Cardiovascular Technology
Eastern International College
Jersey City, NJ12-2022
Skills
- Fluent in Arabic and English
- Strong verbal and written communication skills
- Cross-cultural communication and interpersonal skills
- Customer service and public interaction
- Microsoft Office Suite and Google Workspace
- Technical troubleshooting and IT support
- Cybersecurity awareness and information security principles
- Documentation and report writing
- Ability to work under pressure in fast-paced environments
- Analytical thinking and problem-solving
- Professional phone, email, and client communication
- Team collaboration and independent work
Accomplishments
Dean’s List Recipient — Spring 2024, Fall 2024, Spring 2025, Fall 2025
Certification
- NSA CAE/IAE Cyber Defense Certification
- Information Security Certification (4011)
LANGUAGES
English/Arabic
Timeline
Intern
Seneca Insurance Company
05.2024 - 11.2024
Cardiovascular technologist
Prime Heart
09.2022 - 12.2022
Associate of Science - Cardiovascular Technology
Eastern International College
Bachelor of Science - Cyber Security
New Jersey City University
AWARDS/ACCOMPLISHMENTS
National Security Agency CAE/IAE: Certification in Cyber Defense, Certificate in Information Security (4011), CompTIA Network+ (Course)