Mostafa JB Hider

Assistant Sales Manager

Standard Chartered Bank

Dhaka, Bangladesh

02.2002 - 12.2009

Managed daily operations and customer service for local retail business.
Developed marketing strategies to promote products and increase brand awareness.
Oversaw inventory management and supplier negotiations for cost-effective procurement.
Trained and supervised staff on customer engagement and sales techniques.
Implemented efficient scheduling to optimize employee productivity and service delivery.
Maintained financial records and handled bookkeeping for accurate budgeting.
Analyzed market trends to adapt business offerings to meet customer demands.
Monitored customer feedback and implemented changes based on their suggestions.
Set pricing structures according to market analytics and emerging trends.
Established partnerships with other businesses in related industries for mutual benefit.
Participated in local community activities to promote the brand's visibility and reputation.
Created budgets and monitored expenses to stay within budget limits.
Developed marketing campaigns to deliver messages to right audience.
Met with service vendors or product suppliers to facilitate delivery.
Advised employees on best practices regarding safety protocols and procedures.
Resolved conflicts between staff members and customers when necessary.
Identified new technologies that could be used to improve efficiency and productivity.
Designed customer loyalty programs to increase sales revenue.
Managed staff recruitment, hiring, training, and development.
Organized events such as conferences, seminars, trade shows. for networking opportunities.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assisted in developing sales strategies to enhance customer engagement.
Coordinated training sessions for new sales staff to improve product knowledge.
Managed customer inquiries and resolved issues to ensure satisfaction.
Conducted regular performance reviews of sales team activities and processes.
Facilitated communication between departments to streamline operations and support sales goals.
Managed a team of sales representatives by providing guidance, training, and support.
Resolved escalated customer inquiries or complaints in a timely manner.
Taught new associates sales tactics and performance improvement techniques.
Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
Identified opportunities to expand existing customer base through cross-selling initiatives.
Developed strategies to increase sales volume and market share.
Prepared reports detailing performance metrics such as sales volumes and conversion rates.
Implemented new processes for managing customer accounts and improving lead generation efforts.
Negotiated customer contracts and maintained relationships with existing clients.
Cultivated strong relationships with key decision makers within target markets.
Reviewed current procedures for efficiency improvements across all sales operations.
Conducted weekly and monthly meetings to review progress against goals and objectives.
Provided leadership on special projects as needed to drive business growth objectives.
Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
Created marketing materials including brochures, flyers, and presentations for potential customers.
Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
Implemented sales policies and procedures to maintain high standards of sales operations.
Assisted in the recruitment, training, and performance evaluation of sales staff.
Managed daily administrative tasks to ensure the sales team's operations run smoothly.
Assisted in budget preparation and expense management for the sales department.
Assisted in setting sales goals and defining strategies to achieve them.
Coordinated sales team efforts to achieve quarterly sales targets.
Facilitated communication between the sales team and other departments to ensure customer satisfaction.
Managed daily operations and ensured smooth store functionality.
Trained and supervised staff to enhance customer service skills.
Handled inventory management to maintain optimal stock levels.
Established relationships with suppliers for product sourcing and negotiation.
Analyzed sales data to identify trends and adjust offerings accordingly.
Led community events to increase brand visibility and engagement.
Implemented customer feedback systems to improve service quality.
Resolved customer complaints in a timely manner while maintaining a positive attitude.
Managed the daily operations of a retail store, including hiring and training employees.
Monitored customer service standards in order to maintain high levels of customer satisfaction.
Created budgets for all departments in the store and monitored expenses.
Analyzed financial data, such as sales records and income statements, to identify areas of improvement.
Solved customer complaints quickly and efficiently while maintaining a professional demeanor.
Provided leadership guidance to staff members throughout all aspects of their job roles.
Researched new products and services to add to the store's inventory.
Established pricing policies based on market research, profit goals, and cost analysis.
Implemented promotional campaigns through social media channels.
Performed regular maintenance checks on equipment used within the store.
Developed and implemented marketing strategies to increase customer traffic.
Ensured compliance with federal and state laws regarding safety regulations within the store.
Audited merchandise shipments for accuracy and completeness upon arrival at the store.
Reviewed staff performance regularly in order to identify areas of improvement or corrective action that may be necessary.
Organized special events such as sales promotions, product demonstrations, and fundraisers.
Cultivated relationships with vendors and suppliers to ensure quality products at competitive prices.
Developed strategies for increasing brand visibility in local markets.
Responded promptly to customer inquiries regarding products or services offered by the store.
Maintained organized records of purchases, returns, refunds, discounts.
Determined pricing for products or services based on costs and competition.
Interviewed, trained, and supervised employees.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Kept up-to-date on regulatory changes affecting business operations.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Mentored and trained new hires on sales techniques and customer service procedures.
Improved company's quality and productivity by streamlining systems and processes.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Mitigated business risks by working closely with staff members and assessing performance.
Directed or coordinated financial or budget activities to fund operations and maximize investments.

Summary

Overview

Work History

Business Owner

Assistant Sales Manager

Education

MBA - Busniess Management

BBA - Business Management

BBA - Business Administration

Associate of Science -

High School Diploma -

Skills

Timeline

Business Owner

Assistant Sales Manager

MBA - Busniess Management

BBA - Business Management

BBA - Business Administration

Associate of Science -

High School Diploma -

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