Mostafa Muhammad Abd Elnaby
Dubai,UAE
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Real Estates and services Sales to building robust solutions that enhance loyalty, promote retention, and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
12
12
years of professional experience
Work History
Sales Representative
Unix for Marketing
Dubai, UAE
03.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Real Estate Sales Associate
Caza nostra Company
Dubai, UAE
03.2022 - 03.2023
- Conducted market research to identify trends and potential customers.
- Prepared documents such as listing agreements, purchase contracts, closing statements and deeds.
- Negotiated contracts between buyers and sellers of real estate.
- Assisted clients in obtaining financing from banks or other lending institutions.
- Generated leads through cold calling, referrals and networking activities.
- Maintained accurate records of all transactions including sales data, client contact information and listing details.
- Resolved customer complaints regarding properties purchased or sold by providing timely solutions.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Maximized customer savings with effective negotiation of buyer and seller contracts.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Met with clients to research cases, collect data and prepare settlement packages.
Real Estate Broker
Mariam AlQusibi Company for Real Estate Marketing
Dubai, UAE
03.2021 - 03.2022
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
- Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
- Managed real estate transactions from initiation to closing.
- Gave buyers physical and virtual tours of properties.
- Generated lists of properties for sale, descriptions and available financing options.
- Compared similar properties to determine competitive market price.
Lawyer
Samir Shamah for Law Consultations
Cairo, Egypt
03.2020 - 01.2021
- Reviewed and drafted legal documents, such as contracts and wills.
- Analyzed complex legal issues and provided advice to clients.
- Advised clients regarding business transactions, claim liability, advisability of prosecuting or defending lawsuits, or legal rights and obligations.
- Attended hearings in order to present evidence or make arguments before judges or juries.
- Regularly updated clients on progress made towards resolution of their cases.
- Reviewed legal materials for compliance to correct issues.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Presented court cases to jurors and judges.
- Searched for and examined public and other legal records to write opinions or establish ownership.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
Project Coordinator
Alkifah Holding Company
Dammam, Saudi Arabia
03.2012 - 03.2020
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Conducted risk assessments and identified potential issues that could affect project success.
- Provided direction, guidance and support to team members throughout the duration of projects.
Education
Bachelor of Arts - Law
Mufnofia University
Mufnofia, Egypt05-2011
Skills
- Revenue Generation
- Client Account Management
- Sales Development
- Customer Retention
- Customer Service
- Contract Negotiations
- Relationship Building
- CRM proficiency
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Sales Representative
Unix for Marketing
03.2023 - Current
Real Estate Sales Associate
Caza nostra Company
03.2022 - 03.2023
Real Estate Broker
Mariam AlQusibi Company for Real Estate Marketing
03.2021 - 03.2022
Lawyer
Samir Shamah for Law Consultations
03.2020 - 01.2021
Project Coordinator
Alkifah Holding Company
03.2012 - 03.2020
Bachelor of Arts - Law
Mufnofia University
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