Mostakin Ratul
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
Seminole Classic Casino
Hollywood, FL
06.2023 - Current
- Installs and maintains computer hardware/software for improved workstation operations
- Supports 10 departments, boosting overall efficiency by 15%
- Strengthens system security by 25% by managing access rights
- Improves network reliability by 15% by monitoring and promptly addressing performance issues
- Provides technical support with an 80% customer satisfaction rate
- Maintains a 90% resolution rate for user account problems in Active Directory
- Consults via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Resolves user account problems within the Active Directory environment, maintaining a resolution rate of 90% within a specified timeframe
- Implements security measures, reducing incidents by 20% and ensuring compliance
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Configured routers, switches and wireless access points for LANs and WANs.
- Creates documentation to improve problem resolution time by 15%
- Manages multiple tasks efficiently in a dynamic work environment.
Education
Bachelor of Applied Science (BAS) in Network Systems Analyst Candidate -
Broward College
09.2024
Skills
- SIEM
- IAM
- Firewalls
- Network Security
- Linux
- TCP/IP
- Windows
- VPN
- Threat intelligence
- Digital Forensics
- Nessus
- ServiceNow
- Ethical Hacking
- Active Directory
- Azure
Certification
- CompTIA Network+
- CompTIA A+
- CompTIA Linux+
- CompTIA Security+
Accomplishments
- Broward College top 100
Affiliations
- Practical training with Hack The Box in various cybersecurity topics.
- Penetration testing boot camp on Udemy
Languages
English
Full Professional
References
References available upon request.
Timeline
IT Support Specialist
Seminole Classic Casino
06.2023 - Current
Bachelor of Applied Science (BAS) in Network Systems Analyst Candidate -
Broward College