Experienced and attentive corporate trainer adept at crafting lessons tailored to individual group dynamics and training requirements. Goal-oriented, enterprising, and skilled in public speaking, relationship-building, and communication. .
Overview
11
11
years of professional experience
1
1
Certification
Work History
ASSISTANCE CORPORATE TRAINER
Citizens Bank
Sac City, IA
08.2019 - 09.2023
Adapted existing materials based on changing business needs or objectives.
Maintained records of all participant feedback from trainings and reported results to management team.
Coordinated meetings between stakeholders at all levels of the organization to discuss strategies for improving corporate training initiatives.
Analyzed training data to evaluate effectiveness of programs and suggest improvements as needed.
Developed and implemented training programs to improve employee performance.
Assisted in developing budget plans for upcoming training courses and other related activities.
Generated reports detailing progress made by participants throughout the duration of their program.
AML/KYC Analyst
BANK PHB PLC
02.2013 - 08.2019
Responded promptly to inquiries from customers relating to their account status or transaction history.
Monitored customer accounts for suspicious activities and transactions based on established guidelines.
Analyzed client data from various sources including public databases and internal systems.
Investigated alerts generated by automated monitoring tools for potential money laundering activity.
Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
Tracked changes in global financial regulations that may impact existing AML and KYC processes.
Coordinated with other departments to resolve any discrepancies regarding customer information or transactions.
CORPORATE TRAINER
USAA Bank
Duluth, GA
09.2023 - PRESENT
Participated in professional development seminars or conferences relating to corporate training techniques.
Generated reports detailing progress made by participants throughout the duration of their program.
Provided post-training follow-up support such as answering questions or providing additional resources.
Collaborated with subject matter experts to ensure accuracy of content within course materials.
Established clear expectations for employees prior to beginning any new program or process.
Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
Planned virtual classroom sessions utilizing video conferencing technology.
Implemented effective onboarding processes for new hires into the organization.
Provided individual coaching sessions for employees who needed additional support with their job duties.