Motasem Al Shalabi

Monitored and analyzed RAN network performance, participating in tests and swiftly addressing issues to ensure optimal resource utilization and network performance aligned with business objectives.

Achievements:

• Consistently achieved predefined targets set by management, demonstrating proficiency in meeting and exceeding performance goals.
• Spearheaded a 50% improvement in LTE RRC connections, optimizing network protocols and configurations for enhanced connectivity.
• Implemented strategic measures to increase LTE user DL throughput by 20%, leveraging appropriate physical and software actions to optimize data transmission efficiency.
• Achieved a 10% reduction in overall LTE power consumption, implementing power-saving features and optimizations to enhance network sustainability.
• Successfully resolved all network call drop incidents on main roads, resulting in a 20% improvement in overall service drop rates, ensuring uninterrupted service for users.
• Presented and recommended new network expansion plans to management, aimed at increasing overall carried traffic and enhancing the customer experience.
• Maintained network performance at optimal levels, surpassing availability, accessibility, mobility, and retainability Key Performance Indicators (KPIs).
• Enhanced overall MOS values for both VoLTE and UMTS CS services by 10%, improving voice call quality and customer satisfaction.
• Participated in the network's swapping project from Huawei to Nokia, showcasing adaptability and proficiency in transitioning network infrastructure seamlessly.
• Provisioned and participated in the implementation and launch of the 5G network, playing a key role in the deployment and optimization of next-generation technology.

Main Job Tasks and Responsibilities:

• Maintaining network parameters and timers for optimal performance across GSM, UMTS, LTE (VoLTE/CA), and NR networks to company and ZAIN Group standards.
  Provisioning and integrating NR (5G) networks, overseeing transition from Huawei to Nokia infrastructure.
  Analyzing complex data for anomalies, trends, and risks to provide actionable insights for performance improvement.
  Enabling and optimizing new features and switches to balance customer experience and system stability.
  Utilizing data visualization tools to communicate network performance insights effectively.
  Preparing documentation and analytic reports, delivering summarized results, analysis, and conclusions to management.
  Addressing customer complaints promptly to ensure high satisfaction levels.
  Analyzing TEMS and NEMO log files using TEMS Discovery, ACTIX, and NEMO Analyze, and conducting field drive testing for problematic site radio performance.
  Leveraging tools including PRS, U2020, NetAct, Astellia, and CellSense for network optimization.
  Conducting site surveys and hardware dimensioning to meet coverage and capacity targets.
  Creating system database parameters for new cells and sites.
  Continuously re-engineering cell traffic for optimal resource utilization across GSM, UMTS, and LTE layers.
  Performing manual frequency planning as required.
  Analyzing network-generated statistics for KPIs follow-up and maintaining optimal performance.
  Actively monitoring demographic and geographical changes to ensure rapid network adaptation.
  Proactively developing and implementing measures to improve operations and customer satisfaction.
  Presenting technical and financial findings to gain customer and management acceptance and drive service business growth.

Main Job Tasks and Responsibilities:

• Supported GSM, UMTS, and LTE radio optimization efforts, reporting on KPIs and conducting daily network performance monitoring.
• Addressed customer complaints and conducted drive testing using TEMS software.
• Assisted with RF planning and utilized Remedy and MenaTrack systems for reporting and complaint analysis.

Main Job Tasks and Responsibilities:

Performing field RF and data measurements using a specialized measurement tool based on drive testing methodology and conducting the following tests:

• CPEs performance check and testing.
• Site reporting and analysis using GENEX's software (Probe & Assistant).
• Perform measurement collection and generation of raw data based on a drive testing approach and using a specialized measurement tool.
• Perform single-site and cluster drive testing and measurement collection for newly added sites.
• Perform data service testing and measurements at stationary positions