Timeline
Work History
Overview
Education
Skills
Hi, I’m

Motunrayo Ogunrinde

Relationship officer/Personal Banker
San Diego,CA
Motunrayo Ogunrinde

Timeline

Personal Banker

New Millennium Bank
11.2022 - 08.2023

Relationship Officer

Franklin Bank And Trust
05.2019 - 06.2021

Personal Banker

Crest Saving Bank
04.2018 - 12.2019

University of Ado Ekiti

Bachelor Of Science And/with Education Degree from Business Administration

Work History

New Millennium Bank
NJ, NJ

Personal Banker
11.2022 - 08.2023

Job overview

  • Responded to customer inquiries regarding new accounts and account services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Collected customer information and completed new account forms.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Provided customers with additional information regarding account services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Franklin Bank And Trust
Newark , NJ

Relationship Officer
05.2019 - 06.2021

Job overview

  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Worked with clients to address and respond to client and partnership management issues.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Created and implemented strategic trading approaches.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Prepared contracts and related documentation according to strict standards.
  • Educated and worked with clients on ROI terms to find accurate solutions.

Crest Saving Bank
Newark , NJ

Personal Banker
04.2018 - 12.2019

Job overview

  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Activated new accounts and issued customer identification numbers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Greeted customers and delivered information about new account processes.
  • Collected customer information and completed new account forms.

Overview

5
years of professional experience

Education

University of Ado Ekiti
Ekiti State

Bachelor Of Science And/with Education Degree from Business Administration

Skills

  • Loan Application Advisement
  • Client Relationship Management
  • Deposit Verification
  • Cash Handling
  • Customer Satisfaction
  • Business Development
  • Credit Card Applications
  • Open New Accounts
  • Client Development and Retention
  • Anti Money Laundering (AML)

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Motunrayo Ogunrinde Relationship officer/Personal Banker