Summary
Overview
Work History
Education
Skills
Timeline
Generic

Motunrayo Shoyombo

Columbus,GA

Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Work From Home Customer Service Agent

Concentrix
11.2021 - 12.2022
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Performed independent research to solve complex issues.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.

Work From Home Agent

GCS
06.2020 - 10.2021
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Initiated process improvement through collaboration with peers, inter-company departments and leadership to exceed goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.

Work From Home

Self Employed
07.2018 - 06.2020
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Assisted clients with product questions to facilitate online ordering process.

Education

High School Diploma -

Carver High School
Columbus, GA
05.2020

Skills

  • Foreign Currency Exchanges
  • Information Updates
  • POS Systems and Ordering Platforms
  • Call Center Operations
  • Data Entry and Maintenance
  • Needs Assessment
  • Loyalty Programs
  • Knowledge Base
  • Performance Feedback

Timeline

Work From Home Customer Service Agent

Concentrix
11.2021 - 12.2022

Work From Home Agent

GCS
06.2020 - 10.2021

Work From Home

Self Employed
07.2018 - 06.2020

High School Diploma -

Carver High School

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Motunrayo Shoyombo