Mouad Mountassir
San Bruno,USA
Summary
Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Duty Manager
Unifi services
Boston, MA
05.2025 - Current
- Coordinated staff schedules to optimize labor resources and coverage levels.
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained new employees on company policies and operational procedures.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Implemented safety protocols and conducted regular inspections for compliance.
- Led team meetings to communicate updates and align on daily objectives.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
Supervisor (above wings)
G2 Secure Staff
Boston, MA
06.2024 - 06.2025
- Supervised daily operations and staff scheduling for efficient service delivery.
- Trained new employees on safety protocols and operational procedures.
- Monitored compliance with company standards and regulatory requirements.
- Implemented training programs to enhance staff skills and performance.
- Resolved employee issues and facilitated conflict resolution among team members.
- Conducted regular performance evaluations to maintain high operational standards.
Check-in Agent
PrimeFlight Aviation
Boston, MA
03.2024 - 07.2024
- Greeted passengers and assisted with check-in procedures at the airport.
- Verified travel documents and ensured compliance with airline regulations.
- Operated computer systems for ticketing and baggage handling efficiently.
- Resolved passenger inquiries and provided information about flight schedules.
- Coordinated with ground crew to facilitate smooth boarding processes.
- Managed luggage tags and ensured proper tagging for all checked bags.
- Maintained accurate records of passenger check-ins and departures.
Sales/Finance Manager
Billerica Motorsports & marine
Billerica, MA
03.2021 - 04.2024
- Control all leads for BRP, YAMAHA, and SCARAB.
- Manage Facebook accounts and the company website.
- Leverage other sales office resources and administrative/support staff to achieve personal and teamrelated revenue goals.
- Handle all contracting and working with the banks and credit unions.
- Demonstrate vehicle operations, features, and functions of all vehicles.
- Initiate a Facebook account for marketing and advertising.
- Maintain online inventory and verified visual and product description accuracy using CRM.
- Partner with dealership management to create a positive environment that is directed towards sales generation and attainment of dealership goals.
District Manager
Go Wireless Verizon Wireless
Saugus, MA
04.2019 - 03.2021
- Actively manage 6 six figure net profit a year locations with over 20 full time employees.
- Actively recruiting and hiring employees for the stores.
District Supervisor/team Lead
MarketSource
Wilmington, MA
09.2017 - 08.2019
- Approaching customers to upgrade phone in target locations.
- Overseas 16 locations sales/direct feedback and help to all the sales leads and sales managers.
Sales Lead
Go Wireless/Metro by T-Mobile
Orlando, FL
10.2015 - 05.2017
- Led sales team in achieving targets and maintaining high customer satisfaction.
- Trained and mentored new sales associates on product knowledge and customer service.
- Developed and implemented effective sales strategies to enhance store performance.
- Managed inventory levels to ensure optimal stock availability for customers.
- Fostered a positive team environment through effective communication and leadership skills.
- Utilized point-of-sale systems to process transactions and manage customer accounts efficiently.
- Managed cash register operations using POS system and processed sales and returns.
Delivery Driver
Papa John's
Orlando, FL
10.2015 - 04.2016
Supervisor( above wing)
Prospect Air
San Francisco, CA
09.2012 - 10.2015
- Supervised daily operations to ensure compliance with safety regulations.
- Trained and mentored team members in operational procedures and best practices.
- Enforced company policies and procedures to maintain a safe work environment.
- Conducted regular team meetings to address concerns and improve communication.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Education
Bachelor's degree - Business Administration
universite de lille
Lille, 5907.2017
Associate's degree - Business Administration
Valencia College
Orlando, FL05.2014
Skills
- Microsoft office
- Dealership experience
- Sales Management
- Inside sales
- Budgeting
- Recruiting
- Pricing
- Trainer
- Communication skills
- Merchandising
- Leadership
- Profit and loss
- Driving
- Cash handling
- Outside Sales
- Management
- Research
- Sales
- Payroll
- Outside sales
- Interviewing
- Customer service
- Operations Management
- Marketing
- Operations management
- Translation
- Retail sales
- Sales management
- Negotiation
- Google Suite
- Team Management
- Delivery Driver Experience
- Loss Prevention
- Store management
- Account management
- Cash Handling
- Account Management
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native/ Bilingual
French
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Duty Manager
Unifi services
05.2025 - Current
Supervisor (above wings)
G2 Secure Staff
06.2024 - 06.2025
Check-in Agent
PrimeFlight Aviation
03.2024 - 07.2024
Sales/Finance Manager
Billerica Motorsports & marine
03.2021 - 04.2024
District Manager
Go Wireless Verizon Wireless
04.2019 - 03.2021
District Supervisor/team Lead
MarketSource
09.2017 - 08.2019
Sales Lead
Go Wireless/Metro by T-Mobile
10.2015 - 05.2017
Delivery Driver
Papa John's
10.2015 - 04.2016
Supervisor( above wing)
Prospect Air
09.2012 - 10.2015
Bachelor's degree - Business Administration
universite de lille
Associate's degree - Business Administration
Valencia College
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