Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mouang Saechao

Redding,United States

Summary

Professional with strong background in customer relations. Skilled in conflict resolution, communication, and maintaining customer satisfaction. Known for effective team collaboration and adaptability to changing needs. Expertise in managing customer inquiries, providing solutions, and ensuring positive client experiences.

Overview

14
14
years of professional experience

Work History

Transportation Settlement Clerk/Logistics Coordinator

Redding Lumber Transport
11.2018 - Current
  • Manage daily settlement operations, ensuring invoice verification and prompt payment processing for improved efficiency and accuracy.
  • Coordinate with carriers and internal teams to address billing issues, fostering operational continuity and strong vendor relationships.
  • Contributed to improved client satisfaction by providing timely and accurate information on the status of settlements.
  • Developed strong relationships with clients, fostering trust through consistent communication regarding their accounts and settlements.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Tracked orders and notified customers of status or potential delays.

Patient Account Representative

Patients Hospital
12.2014 - 11.2018
  • Oversaw patient billing operations, maintaining precision and streamlining payment transactions.
  • Executed meticulous insurance verification and authorization processes, leading to a reduction in claim denials and enhanced fiscal performance.
  • Facilitated patient access to medical records, ensuring smooth processing of claims and healthcare management.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.

Customer Service Supervisor-Hybrid

The Knot, XO Grp
12.2010 - 01.2014
  • Led a customer support team to elevate service quality, culminating in heightened customer satisfaction.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Education

Shasta College
Redding, CA
05.2024

Medical Billing

Shasta College
01.2018

Microsoft Excel

Shasta College
01.2017

Skills

  • Account Management
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Microsoft Word
  • Microsoft Excel
  • Analytical thinking
  • Attention to detail
  • Excellent professional communication
  • Customer service
  • Excellent Multi-tasker
  • Exceptional Organizational skills
  • Adaptability and flexibility

Languages

MIEN
Native or Bilingual

Timeline

Transportation Settlement Clerk/Logistics Coordinator

Redding Lumber Transport
11.2018 - Current

Patient Account Representative

Patients Hospital
12.2014 - 11.2018

Customer Service Supervisor-Hybrid

The Knot, XO Grp
12.2010 - 01.2014

Medical Billing

Shasta College

Microsoft Excel

Shasta College

Shasta College

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Mouang Saechao