Mouctar Ballo
Germantown
Summary
Hospitality professional with extensive experience in providing top-tier guest services and fostering welcoming environment. Known for exceptional interpersonal skills and strong teamwork ethos, consistently adapting to dynamic situations to exceed guest expectations. Reliable, resourceful, and highly responsive to needs of guests and colleagues alike.
Overview
7
7
years of professional experience
Work History
Site Specialist – Lab Concierge
Thermo Fisher
12.2023 - Current
- Delivered exceptional on-site support to laboratory staff by managing day-to-day supply needs, inventory, and service requests.
- Acted as the primary liaison between client teams and Thermo Fisher service departments to ensure seamless lab operations.
- Monitored and replenished lab inventory, reducing supply shortages by maintaining accurate stock levels and proactive ordering.
- Coordinated equipment delivery, repairs, and maintenance, ensuring minimal disruption to lab activities.
- Maintained detailed records of orders, transactions, and inventory using systems such as SAP and SciQuest.
- Supported shipping and receiving of lab materials, adhering to all safety and regulatory standards.
- Promoted a clean, organized, and compliant lab environment by following 5S and safety protocols.
- Built strong client relationships through professional communication, timely follow-ups, and dependable service delivery.
CONCIERGE
Clefs d'Or
01.2018 - 11.2023
- Welcomed residents and guests with professionalism, providing a warm and helpful first impression.
- Assisted with package handling, deliveries, and service requests to ensure smooth daily operations.
- Coordinated maintenance appointments and communicated resident needs to building management.
- Monitored building entry points and enforced security protocols to ensure resident safety.
- Managed amenity reservations (gym, lounge, parking, etc.) and provided information about building policies.
- Responded promptly to resident inquiries and resolved issues with courtesy and efficiency.
- Maintained a clean, organized front desk and lobby area to reflect the building's high standards.
- Built positive relationships with residents, vendors, and staff to support a friendly living environment.
Education
CONCIERGE -
Clefs d'Or
11.2023
BUSINESS ADMINISTRATION BACHELOR DEGREE - undefined
Lycee Moderne La Colombe
05.2016
Bachelor of Arts - Business Administration
La Colombe
Ivory Coast05-2018
Skills
- Outstanding customer support
- Basic Computer Proficiency
- Proficient in MS Office
- Workflow Optimization
- Time Management
- Process Improvement
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Problem Solving
- Site inspection
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Site Specialist – Lab Concierge
Thermo Fisher
12.2023 - Current
CONCIERGE
Clefs d'Or
01.2018 - 11.2023
BUSINESS ADMINISTRATION BACHELOR DEGREE - undefined
Lycee Moderne La Colombe
CONCIERGE -
Clefs d'Or
Bachelor of Arts - Business Administration
La Colombe
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