Mouhamadou ndiaye
Columbus,OH
Summary
Professional Packaging Specialist with extensive hands-on experience in operating and maintaining packaging machinery. Adept in ensuring high-quality, efficient production while adhering to safety standards and protocols. Strong collaborator with focus on achieving operational goals, adaptable to changing demands, and dependable in delivering consistent results. Skills include machine setup, troubleshooting, and quality control, with proactive approach to problem-solving and continuous improvement.
Overview
17
17
years of professional experience
Work History
Packaging Machine Operator
Amerisource Bergen (Cencora)
Columbus, Ohio
02.2022 - Current
- Ensure compliance with SOP’s and GMP’s
- Perform equipment setup, reconciliations, audits
- Troubleshoot to meet operations standards for safety and quality
- Carry out inspections, IP checks, and Process fault clearance
- Train Staff on manufacturing process
- Report on discrepancies to management and Supervisor
- Pinpoint quality and safety issues with product and blister cards
- Troubleshooting issues with Equipment
- Execute clean check inspections
- Ensure Serialization Process is on point
- Check components for equipment adequation
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
ICQA
Zulily
Columbus, Ohio
12.2016 - 01.2022
- Assuring Audits for different departments.
- Problem solver for the picking and the stow exceptions.
- Overall responsibility for the company’s inventory control
- Fixing exceptions issues with product quality
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Merchandise Processor
Cardinal Health
Columbus, Ohio
02.2012 - 01.2016
- Hospital supply chain
- Health packaging
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Customer Service Representative
PCCI
Dakar, Senegal
05.2009 - 01.2011
- Maintained a customer satisfaction rate of 95% for 2010.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service quality and customer satisfaction.
- Trained new employees on company policies, procedures, and customer service best practices.
- Monitored performance metrics to ensure compliance with service level agreements and quality standards.
- Solved 20-25 tickets on a daily basis.
- Carried out retention calls with unsatisfied customers.
- Sorting items
- Costumer Services
Education
Bachelor of Science - Healthcare management
Franklin University
Columbus05.2023
Bachelor of Business law - undefined
Cheikh A. Diop University
01.2008
High School diploma - undefined
Lycée Ngalandou Diouf
01.2002
Skills
- Analytical
- Critical Thinking
- Active listening
- Detail oriented
- Problem solving
- Bilingual (English, French)
- Interpersonal
- Excel, Word
- Communication
- Efficiency optimization
- Stress tolerance
- Production monitoring
- Machine operation
- Equipment setup
Languages
French
Native or Bilingual
Timeline
Packaging Machine Operator
Amerisource Bergen (Cencora)
02.2022 - Current
ICQA
Zulily
12.2016 - 01.2022
Merchandise Processor
Cardinal Health
02.2012 - 01.2016
Customer Service Representative
PCCI
05.2009 - 01.2011
Bachelor of Business law - undefined
Cheikh A. Diop University
High School diploma - undefined
Lycée Ngalandou Diouf
Bachelor of Science - Healthcare management
Franklin University