Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mouhsine Badra

Doha

Summary

Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

TODA Trading
Doha
02.2024 - 05.2025
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Researched account information when necessary to resolve customer issues quickly.
  • Performed administrative tasks such as data entry into internal systems.
  • Adhered to company policies and procedures when handling customer inquiries or complaints.
  • Tracked customer feedback using surveys and other methods of evaluation.
  • Processed payments accurately according to company policies and procedures.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Developed strategies for increasing customer satisfaction scores over time.
  • Developed relationships with customers through proactive follow-up on orders.

Customer Service Advisor

Chic
Doh
04.2023 - 05.2024
  • Provided premium service in a luxury fashion retail setting.
  • Assisted with styling, returns, and post-purchase care.
  • Maintained brand standards and contributed to a high-end customer experience.
  • Resolved complaints and maintained client retention through personalized support.

Customer Service Advisor

The National Planning Council
Doha
02.2022 - 11.2023
  • Addressed inquiries from the public regarding government programs and services.
  • Recorded service cases in internal systems, ensuring prompt follow-up.
  • Maintained professionalism while handling sensitive and confidential information.
  • Worked cross-functionally with various departments for issue resolution.

Customer Service Intern

Renault Meknes – Auto Meski
Doha
06.2018 - 06.2020
  • Assisted customer service team with vehicle service scheduling and updates.
  • Supported inquiries related to warranty coverage, service packages, and after-sales care.
  • Shadowed senior advisors and gained experience in CRM systems and client handling.
  • Learned automotive customer interaction protocols and dealership processes.

Education

High School Diploma -

Diploma in Business Management
Morocco, IN
12-2020

Bachelor of Science - Life & Earth Sciences

Lalla Salma High School
Morocco, IN
12-2017

Skills

  • Customer service
  • CRM software
  • Data entry
  • Payment processing
  • Issue resolution
  • Customer retention
  • Attention to detail
  • Product knowledge
  • Complaint handling
  • Call center operations
  • Customer service excellence
  • Customer relations
  • Follow-up calls
  • KPI monitoring
  • Strong teamwork
  • Product promotion

Languages

Arabic
Native/ Bilingual
English
Professional
French
Full Professional

References

References available upon request.

Timeline

Customer Service Advisor

TODA Trading
02.2024 - 05.2025

Customer Service Advisor

Chic
04.2023 - 05.2024

Customer Service Advisor

The National Planning Council
02.2022 - 11.2023

Customer Service Intern

Renault Meknes – Auto Meski
06.2018 - 06.2020

High School Diploma -

Diploma in Business Management

Bachelor of Science - Life & Earth Sciences

Lalla Salma High School

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