Mouk Rasavong

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted customers and agents regarding billing, policy and policy changes.

Taking inbound calls from agents regarding billing, policy changes and general policy questions. Assisting with quotes and rewrites.

• Managed a team of customer service representatives, consistently achieving performance targets and goals.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Responsible for training new hire classes along with the other leads. Provided call quality to phone reps and was desk side assistance. Helped with special projects as assigned by management. During peak season helped take calls regarding deferred amd income annuities.

Was the point of contact for YRC’s largest exhibit decorating company GES. Scheduled deliveries and pickups for GES. Handled all of their logistic needs, billings, gave quotes, responded to correspondences by email and phone, and was involved with contract negotiations.