Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moukdavanh Moore

Fort Worth,TX

Summary

Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Certified Dental Assistant

Forever Teeth
Decatur, TX
08.2021 - 10.2023
  • Ensured that all safety policies were adhered to while performing clinical duties.
  • Greeted patients upon arrival at office and provided them with necessary information about their treatment plan.
  • Provided patient care and chairside assistance during dental procedures.
  • Set up trays for specific dental procedures according to established protocols.
  • Maintained a clean working environment by sterilizing instruments and disposing of hazardous materials properly.
  • Organized clinical charts prior to patient appointments.
  • Facilitated communication between dentist, hygienist, patient to ensure smooth flow of procedure.
  • Maintained patient records accurately in accordance with HIPAA regulations.
  • Sterilized instruments and maintained infection control protocols.
  • Responded promptly to patient inquiries via phone calls or emails in a professional manner.
  • Performed dental radiography procedures as directed by dentist.
  • Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
  • Conducted preliminary interviews of new patients to obtain medical histories and completed forms accordingly.
  • Prepared materials for restorations, taking impressions, and fabricating temporary crowns.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Supported dentist chairside with root canal and extraction procedures.
  • Gathered medical information, dental health history and vitals from patients.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Updated patient records with new data and treatment information.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Established clean, sterile and welcoming environment for patients.
  • Took medical and dental history and recorded vital signs of patients.
  • Kept track of treatment information in patient records.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Documented patient records during procedures and added notes taken to treatment chart.

Pharmacy Technician

DaVita Rx
Coppell, TX
03.2013 - 05.2016
  • Entered patient profile information into computer systems accurately and completely.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy, and medical history background.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Clinical Representative II

UNT-HSC/ Seminary Family Clinic
Fort Worth, TX
09.1998 - 06.1999
  • Performed follow-up calls with existing customers to ensure satisfaction with office visits.
  • Developed strategies for expanding customer base by targeting prospective clients within assigned territory.
  • Responded promptly to customer inquiries related to appointment or cancellation, insurance questions, billing issues via phone or email communication channels.
  • Performed Patient's information data entry into databases.
  • Enter all types of patient insurance information for verification & referrals.
  • Maintain clean work environment.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

High School Diploma -

North Side High School Of Medical Professions
Fort Worth, TX
06-1993

Some College (No Degree) -

Tarrant County College
Fort Worth, TX

Skills

  • Infection control
  • Patient management
  • Digital radiography
  • Chairside assisting
  • Orthodontic procedures
  • Patient relationship management
  • Appointment scheduling
  • Medical record management
  • Patient communication
  • Insurance verification
  • HIPAA compliance
  • Data entry
  • Time management
  • Regulatory adherence
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Active listening
  • Adaptable communication
  • Database entry
  • Supply inventory
  • Billing and invoicing
  • Presentation creation
  • Document preparation
  • Confidentiality handling
  • Report generation
  • Schedule and calendar management
  • Team support
  • Database administration
  • Inventory management
  • Business correspondence
  • Telephone reception
  • Hospitality and accommodation
  • Email management
  • Spreadsheet management
  • Accounting support
  • Multitasking and organization
  • Scanning and copying
  • Office supply management
  • File management
  • Reception management
  • Calendar management
  • Scheduling and calendar management
  • Word processing
  • Expense tracking
  • Document scanning
  • Spreadsheet development
  • Scheduling appointments
  • Human resources
  • Microsoft office
  • QuickBooks expert
  • Office management
  • Reading comprehension

Timeline

Certified Dental Assistant

Forever Teeth
08.2021 - 10.2023

Pharmacy Technician

DaVita Rx
03.2013 - 05.2016

Clinical Representative II

UNT-HSC/ Seminary Family Clinic
09.1998 - 06.1999

High School Diploma -

North Side High School Of Medical Professions

Some College (No Degree) -

Tarrant County College

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