MOULOUKOU SYLLA
Greenbelt,MD
Summary
Solutions oriented Information technology Technician with 5 years of experience in providing technical solutions. Specialized skills in desktop hardware, operating systems, software applications, network, application security and Cyber Security. Seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware, and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning industry certifications and driving the achievement of departmental goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Infantry
US Army
01.2015 - 05.2018
- Conducted weapons placement after potential battle terrain evaluation
- Inspected field communication equipment for defects and reported same promptly to superior officers
- Operated and maintained a variety of weapons equipment vehicles and systems
- Cleaned and ensured storage of machine guns rifles anti-tank mines and other assorted combat weaponry
- Upheld basic military operations and safety protocols in all performed tasks.
IT Tech
Maryland Live
06.2019 - 08.2021
- Collaborated with IT teams to optimize network performance and reliability
- Managed an inventory of IT components, spare parts, and supplies required for maintenance and repairs
- Maintained records of IT equipment, including serial numbers, maintenance history, and warranties
- Keep detailed records of IT maintenance activities and system configurations
- Generated reports on IT system performance, uptime, and maintenance schedules
- Coordinated the deployment of software updates and patches for gaming systems.
IT Tech
Horseshoe Casino
05.2022 - 06.2024
- Conducted routine maintenance on electronic gaming systems, including hardware and software components
- Identified and diagnosed technical issues and disruptions in gaming systems
- Applied IT troubleshooting techniques to resolve system malfunctions promptly
- Overseed the installation, configuration, and maintenance of gaming hardware and software
- Ensured proper integration and functionality of electronic gaming systems within the casino's IT environment
- Provided technical support to casino staff and players, addressing IT-related inquiries and issues
- Assisted in training casino personnel on basic IT troubleshooting and system operation
- Implemented and enforced IT security protocols to safeguard electronic gaming systems and data.
IT Administrative assistant
GMU CS Department
11.2013 - 06.2014
- Provided administrative support to 45 faculty, 5 staff members, students as well as visitors and other employees
- Created and maintain all academic files for the BS ACS, CS, MS CS, ISA, PhD CS, and other programs
- Assisted deputy chairperson with special projects, including generating statistical reports utilized for accreditation
- Served as the initial public contact for all program related questions for the Computer Science Department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Information Technology
George Mason University
Skills
- ServiceNow
- Office 365
- Carbon Black
- Scientific data systems (SDS)
- Windows OS
- IBOSS
- Product Management
- Operations Leadership
- Mac OS
Certification
COMPTIA Security
Timeline
IT Tech
Horseshoe Casino
05.2022 - 06.2024
IT Tech
Maryland Live
06.2019 - 08.2021
Infantry
US Army
01.2015 - 05.2018
IT Administrative assistant
GMU CS Department
11.2013 - 06.2014
Bachelor of Science - Information Technology
George Mason University
Similar Profiles
Carson MattasCarson Mattas
Maintenance Associate at US ArmyMaintenance Associate at US Army
Jordan AveryJordan Avery
Headquarters Company Commander at US ArmyHeadquarters Company Commander at US Army
Trevar ShelleyTrevar Shelley
11b at US Army11b at US Army
Bryan MireeBryan Miree
Small Arms and Artillery Repairer (91F) at US ArmySmall Arms and Artillery Repairer (91F) at US Army
George MooreGeorge Moore
Insight Global at Insight GlobalInsight Global at Insight Global