MOUNA AJJAOUI

• Provide health services to students, including assessments, planning, and follow-up.
• Conduct vital sign checks, address physical and mental health needs, and manage chronic conditions.
• Handle acute injuries and illnesses, track student immunization records, and perform hearing and vision tests.
• Arrange and coordinate volunteer doctors' schedules to ensure their availability aligns with clinic needs.
• Manage patient scheduling, accommodating both pre-scheduled and walk-in patients.
• Perform initial assessments, including checking vital signs and blood sugar levels, and document these findings for the attending physician.

Coordinate follow-up appointments, arrange necessary blood tests and imaging studies, and communicate results to patients, providing instructions for further care as needed

• Assisted patients with personal activities, such as bathing and dressing.
• Administered medications and performed wound care and dressing changes.
• Coordinated care with physicians and healthcare workers, ensuring comprehensive services.
• Monitored patient conditions, vital signs, and recovery progress, documenting any side effects.

• Answer incoming calls, perform triage, and assess patient conditions to determine the appropriate level of care.
• Provide immediate guidance, recommending whether patients should go to the ER or schedule an appointment based on assessments.
• Coordinate with clinics to schedule early appointments for patients as needed.
• Request and manage referrals based on patient conditions, ensuring timely specialist consultations.
• Offer comprehensive health education to patients, addressing chronic conditions, medication management, and preventive care.
• Collaborate with pharmacists to address medication-related questions and concerns.
• Document all patient interactions, assessments, and care plans in electronic health records (EHR) systems.
• Monitor patient progress and follow up on treatment adherence, addressing any concerns or complications.
• Participate in quality assurance activities to enhance telehealth services and patient satisfaction.
• Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
• Collaborated with interdisciplinary team members to ensure seamless care transitions and coordination of services for patients receiving telehealth support.
• Delivered exceptional customer service that fostered lasting relationships with both patients and their families throughout their telehealth journey.

• Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
• Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
• Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
• Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Performed patient assessments, including taking vital signs (V/S) and determining the need for EKG or Echo based on doctor’s orders.
• Followed physician instructions, managing patient care and arranging follow-up appointments or necessary procedures.
• Coordinated stress tests, Holter monitoring, and angiograms, ensuring all required paperwork and scheduling with the Echo lab department were completed.
• Managed the smoking clinic, organizing patient lists and maintaining data in Excel spreadsheets.
• Oversaw the heart failure clinic, working collaboratively with cardiac rehab teams and dietitians to meet patient needs.
• Ensured seamless patient care by arranging and coordinating required tests, procedures, and follow-ups.
• Provided education and support to patients regarding their cardiac health, treatment plans, and lifestyle modifications.
• Documented all patient interactions, assessments, and care plans in electronic health records (EHR) systems.
• Participated in quality assurance activities to enhance patient care and clinic operations

• Acted as Charge Nurse,
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Conducted comprehensive patient assessments, developed care plans, and implemented treatments for surgical and medical inpatients.
• Monitored patient conditions, vital signs, and recovery progress, documenting any changes and reporting to the healthcare team.
• Administered medications, performed wound care, and assisted with post-operative care to ensure optimal recovery.
• Coordinated with physicians, nursing assistants, and other healthcare professionals to provide integrated, high-quality patient care.