Mouna Chaffee
Saint Clair Shores
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
25
25
years of professional experience
Work History
Service Manager
Global Logistics Services
01.2021 - Current
- Manage a team of 30 plus employees; service technicians, driver/porters, office coordinators
- Continuous communication with the GM client on fleet requirement needs
- Ensure vehicles are repaired in a timely manner to meet metrics put in place by the client
- Involved in hiring, training, discipline, termination processes
- Work closely with supervisors and employees to ensure a team atmosphere is always achieved
Parts/Material Manager
Global Logistics Services
06.2018 - 01.2021
- Receive program worksheets from GM Program Leads/Follow worksheet instructions to procure material required for programs
- Order and coordinate parts through GM purchasing system
- Communicate with suppliers/engineers on material requirements and timeline
- Manage employees within department; timecards, hiring, discipline actions, training
- End of Month Reporting to upper management and purchasing team
- Material timeline reporting per vehicle program
- Continued responsibilities as Retrofit Parts/Material Coordinator
Parts/Material Coordinator
Global Logistics Services
04.2017 - 06.2018
- Direct relationship with General Motors Retrofit team to maintain local and international retrofit vehicle parts/material
- Work closely with vehicle technicians and management on immediate procurement of parts required
- Order, track and report on high volume inventory of multiple GM vehicle program parts/material
- Manage high volumes of GM vehicle parts for shipping to multiple countries on a constant basis
- Coordinate with GM direct parts distributor and suppliers to keep on time and urgent material flow
- Knowledge of General Motors systems; eCVMS, Outlook, Order Workbench, People Finder
Captured Test Fleet Coordinator / Parts Coordinator
Penske Vehicle Services
05.2016 - 04.2017
- Responsible for incoming/outgoing management of test fleet vehicles
- Coordinate with General Motors Chief Brand Engineers the logistics of the test vehicles
- Research, order and coordinate repairs and parts ordering
- Maintain vehicle reports to ensure vehicles are flowing actively through the processes
- Knowledge of General Motors systems; eCVMS, Outlook, Order Workbench, People Finder
- (Business changed to GLS)
General Motors Vehicle Advocate Program Coordinator
Global Logistics Services (GLS)
05.2013 - 12.2015
- Manage vehicle fleet for local ride and drives with suppliers and General Motors employees
- Coordinate event set up and lay out
- Determine best ride route for drive
- Inspect vehicles pre and post event
- Organize registration set up specific to each supplier and drive
- Coordinate vehicles for regional ride and drives
- Order vehicles into cities local vehicle auction houses
- Work with auction to make sure every vehicle is prepped prior to the event
- Put together supplier discounts, brand books, and informational handouts
- Post event responsibilities: ensure vehicles are delivered back to auction and repaired if necessary for disposal
- Maintain vehicle fleet; ordering, disposing, repairs, and maintenance
- Schedule and manage vehicle detailers for post event vehicle cleaning
- Knowledge of General Motors systems; eCVMS, Outlook, Order Workbench, People Finder
- Program ended December 2015
Auto Show Coordinator
Global Logistics Services (GLS)
04.2012 - 05.2013
- Worked one on one with General Motors auto show client
- Received and tracked new auto show vehicles
- Scheduled repairs for client and set up vendors for body repairs
- Maintained spreadsheet with logistics of vehicle movement
- Coordinated with technicians on vehicle prep
- Ensured vehicle deliveries for show were scheduled on time for set up
- Ensured vehicle pick-ups for show were scheduled on time for show tear down
- Managed back end event coordination for proper vehicle disposal and delivery
Garage Services Dispatcher
Global Logistics Services (GLS)
06.2010 - 04.2012
- Created service work orders for vehicle repairs, detailing and parts ordering
- Dispatched service orders to mechanics and vehicle detailers
- Scheduled and set up porters daily for vehicle deliveries
- Maintained reports tracking aging service orders and ensuring open orders were completed within acceptable time frame for the customer
- Worked at a fast pace to keep up with constant demands of incoming and outgoing event vehicles while maintaining high level of accuracy
- November 2009 – June 2010: Laid off due to business changing from QEK to GLS
Garage Services Supervisor
QEK Global Solutions
01.2006 - 01.2009
Administrative/Clerical/Dispatcher
QEK Global Solutions
09.2000 - 01.2006
Education
Associate Degree - General Studies
Macomb Community College
South Campus, MichiganSkills
- Microsoft Outlook, Word, Excel, Power Point as well as proprietary applications Ability to quickly learn new programs
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Global Logistics Services
01.2021 - Current
Parts/Material Manager
Global Logistics Services
06.2018 - 01.2021
Parts/Material Coordinator
Global Logistics Services
04.2017 - 06.2018
Captured Test Fleet Coordinator / Parts Coordinator
Penske Vehicle Services
05.2016 - 04.2017
General Motors Vehicle Advocate Program Coordinator
Global Logistics Services (GLS)
05.2013 - 12.2015
Auto Show Coordinator
Global Logistics Services (GLS)
04.2012 - 05.2013
Garage Services Dispatcher
Global Logistics Services (GLS)
06.2010 - 04.2012
Garage Services Supervisor
QEK Global Solutions
01.2006 - 01.2009
Administrative/Clerical/Dispatcher
QEK Global Solutions
09.2000 - 01.2006
Associate Degree - General Studies
Macomb Community College