Mounga Taumalolo
Summary
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in the Residence Inn Front Desk Agent role.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
09.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Bachelor of Science - Business Administration
Brigham Young University Idaho
Rexburg, ID05-2028
High School Diploma -
Mesa High School
Mesa, AZ05-2022
Skills
- Customer Engagement
- Hospitality Support Skills
- Effective Issue Resolution
- Efficient Cash Processing
- Effective Team Building
Accomplishments
- Served in Brazil as a voluntary missionary for The Church of Jesus Christ of Latter Day Saints for 18 months.
- Starting my degree towards Hospitality and Tourism within the Brigham Young University Program.
- Documented and resolved high loyalty members with Marriott which led to better reviews for Marriott.
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk Agent
Residence Inn Marriott
09.2022 - 07.2023
Bachelor of Science - Business Administration
Brigham Young University Idaho
High School Diploma -
Mesa High School
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