Mounika

• Worked with stakeholders to define system requirements and customize the platform.
• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Translate highly technical specifications into clear non-technical requirements
• Manage the set-up and configuration of systems
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
• Provide documentation of all processes and training as needed
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
• Perform design, implementation, and upgrades of information systems to meet the business and user needs
• Implement best practices for scalability, supportability, ease of maintenance, and system performance Customized and incorporated grasshopper with the existing JIRA in the project for better communication and clarity. Raised bugs and issues throughout the project.
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as a Subject Matter Expert. Worked with various teams across the organization to analyze requirements and manage projects across multiple departments.

Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.

• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.

• Conduct detailed systems research to analyze and estimate systems impact for implementing MFA.
• Provide content recommendations to the respective Product counterparts based on current state, scenario analysis, research, and analysis outcomes.
• Contribute to content quality and ensure consistency across GPS. Ensure that there are no gaps or missed requirements in scenarios, screens, flows, SRs etc. Ensure that features and stories do not go through Do-Redo cycles due to missed requirements or data nuances.
• Collaborate with AEI and other domain and cross program partners on requirements.
• Bring knowledge from root cause analysis of Production tickets to make sure past misses of diverse types are not repeated when building new requirements.
• Support Discovery & Journey mapping for new Product initiatives.
• Support Intake for Issues or Enhancements and quick sizing requests for authentication schemes.
• Act as the point of contact for external projects until work is handed to Solution / Trains post intake.
• Actively participate in meetings with Business with Product partners.
• Leads ad hoc analysis as needed to support management requests for MFA within the department and with other key departments and to identify opportunities for performance improvement.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

• · Created Business Requirements gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through JAD Sessions, interviews, surveys, Process Analysis, document analysis and prototyping.
• · Hosted external meeting and conducted session with external vendors to find an effective partner to implement MFA with salesforce.
• · Documented requirements for all the promotions, authentication, coke store and sip and scan icons for Coca-Cola mobile app.
• · Creating user flow diagrams, wire frames for developing the prototype for ways to implement multi-factor authentication for Coke mobile phone application.
• · Designed mobile payment system for transferring money through Business to Consumer (B2C), implementation of zelle services, Real time payment (RTP) for payment settlement, bill payment, cash management etc.
• · Groom, prioritize, and inform the Product Backlog for the client’s flagship mobile e-commerce application.
• · Performing usability testing and organizing focus groups to discuss impacts of MFA and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications.
• · Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Activity diagrams using the MS Visio. Performed and documented Gap Analysis to between existing and proposed systems.
• · Created process flows to document calls between mobile app back end and external systems.
• · Assisted Project Manager in developing Project Charter, Work Breakdown Structure to have a high-level view of the project using MS Project and Project Plans, Gantt Charts using Jira Align.
• · Created Mock-Up Screens using Sigma software to help developers visualize the UI components.