Mounika Chintakrindi

Loan Servicing Representative – Bankruptcy Department

Wells Fargo – Bankruptcy CRMS (Cards, Retail, Merchant Services, Direct Auto & Personal Loans)

• Managed end-to-end servicing of consumer accounts under Chapter 7, 11, and 13 bankruptcy, utilizing systems such as CRMS, PACER, and LoanServ to track filings, monitor case progression, and process lien/title releases.
• Provided high-level support across bankruptcy processes for Credit Cards, Retail, Auto, and Personal Loans, ensuring strict compliance with FDCPA, BAPCPA, and internal audit policies using CoreLogic, Fidelity MSP, and Black Knight MSP platforms.
• Verified and updated complex case information including attorney/trustee details, case numbers, court status (discharged, dismissed, closed), and lien classification within Salesforce, Documentum, and proprietary systems of record.
• Analyzed secured vs. unsecured loan statuses via DMV Title Systems and Lien Release Portals, facilitating prompt collateral evaluations and executing lien/title releases for eligible accounts.
• Conducted detailed payment reconciliation using Trustee Remittance Portals and internal financial tools, identifying shortfalls, flagging exceptions, and coordinating with stakeholders to resolve outstanding balances.
• Executed operational tasks related to bankruptcy, foreclosure, repossession, and deed-in-lieu with precision, leveraging Microsoft Excel for tracking case metrics, and Outlook for cross-functional communications.
• Ensured 100% accuracy in data entry, compliance documentation, and case status updates using SharePoint, Salesforce task trackers, and internal document repositories.
• Operated effectively under high-volume conditions and aggressive deadlines, consistently exceeding performance benchmarks in a fast-paced, deadline-driven environment.
• Reviewed loan packages and supporting documents to validate completeness and regulatory compliance prior to final processing, escalating discrepancies to underwriters or processors as needed.
• Liaised with applicants, internal teams, and home loan processors via secure channels to collect missing information, clarify case statuses, and support smooth loan closure.
• Coordinated timely disbursement of legal service payments to external attorneys engaged by the bank for foreclosure, bankruptcy, eviction, and deed-in-lieu proceedings, ensuring proper documentation and audit trails.

Junior Process Executive

Infosys Ltd. – Client: SGKH (UK-Based Bank)

• Provided back-office support for SGKH by executing daily banking operations using tools like Finacle and Microsoft Excel for data processing and validation.
• Set up and maintained client current accounts and call deposit accounts in the core banking system (Finacle/Core Banking Software), ensuring data accuracy.
• Assisted in conducting UK property valuations and preparing mortgage facility illustrations using internal tools and client-specific templates.
• Managed collateral setup for real estate, life insurance, and external investment portfolios using proprietary collateral management systems.
• Generated and dispatched client communications such as interest advice, direct debit letters, and FCA compliance notices using Microsoft Word, Outlook, and automated mailing systems.
• Processed loan closures and updated client data in internal loan servicing systems, maintaining proper audit trails.
• Created and maintained Standard Operating Procedures (SOPs) using Microsoft Word, ensuring clear documentation for recurring tasks.
• Executed loan modifications (limit increases and decreases) through internal banking portals and compliance approval workflows.
• Participated in process improvement discussions and change management activities, using SharePoint to track updates and collaborative feedback.
• Coordinated with internal teams through Outlook and Microsoft Teams, ensuring smooth communication and reduced process redundancy.
• Acquired working knowledge of UK banking operations and internal tools for secure and compliant financial data handling.

Retail Operations Intern

Reliance Mart – Internship

• Operated the cash register efficiently, processing cash, check, and credit card transactions with a high level of accuracy and customer satisfaction.
• Assisted customers with product inquiries, purchase decisions, and enrollment in reward programs, enhancing the overall shopping experience.
• Collaborated with the shift manager to resolve customer issues and ensure smooth store operations during peak hours.
• Worked closely with the floor team and department managers to support a wide range of customer service and operational needs.
• Set up and refreshed sales displays weekly, showcasing new merchandise and promoting in-store offers.
• Participated in inventory management by conducting stock counts and updating product data in the system to maintain accurate inventory records.
• Gained hands-on experience in retail operations, customer engagement, and merchandise handling in a fast-paced retail environment.