Mounika Dhadi

• Led the divestiture of mainframe applications, effectively transitioning resources to modern platforms.
• Directed the modernization of mainframe resources to Bitbucket using IDZ and Jenkins, enhancing version control and continuous integration processes.
• Created and managed user stories and tasks in Jira, ensuring accurate estimation, prioritization, and execution.
• Engaged with clients to capture requirements and deliver tailored solutions, improving application performance and functionality.
• Managed change requests and service requests through ServiceNow, facilitating seamless code deployments and enhancements.
• Administered security-related tasks, including profile deletions and user management, to maintain system integrity.
• Actively participated in scrum calls, sprint planning, backlog refinement, and retrospective meetings to drive project progress.

Tools & Technologies: Workbench, U19, CA7, Cherwell Service Management, SQL Workbench, IDZ, Jenkins, Bitbucket, DBU, Jira.

• Working on Incident requests within SLA.
• Primary contact for POWER and ARIBA applications
• Participated in client discussions to gather requirements and propose solutions for diverse applications.
• Worked on Month end loads to process data from multiple applications to POWER.
• Involved in data recovery and data restore activities in Mainframe.
• Hands-on Remedy tool to raise ProdEx requests, change requests (CRQ) which are used to deploy new/ enhanced code to 3S region (Prod).

Tools & Technologies: Remedy tool, CA7, QMF, Endevor, file manager.

• Experience on M&S Batch management (Migration Project) from CA7 to IWS_IBM OMA daily report extraction on SS02 sysplex
• CRS requests for different regions like HK, UK within SLA
• Worked on change request to deploy the new/enhanced code

Tools & Technologies: Endevor, CA7, IBM TWS, File manager, SPUFI

• Worked on P2, P3, P4 type Incident requests, able to deliver within SLA
• Involved in discussions with client on gathering requirements and proposing possible solutions for various applications
• Worked on Service now and change orders to deploy the new code requirements
• Responsible for preparing daily reports and analyze the issues that are happening day to day basis, finding their root causes and coordinating with different teams to resolve the issues

Tools & Technologies: Endevor, CA7, File manager, Service Now