Software testing
Hi, I’m
Mounika Pasumarthy
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Ambitious, career-focused job seeker, anxious to obtain an entry-level Logistics coordinator position to help launch career while achieving company goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
3
Languages
1
year of post-secondary education
Work History
Dairy Queen
Cashier,
05.2019 - 03.2020
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Purdy’s Chocolatier
Ecommerce Order Processor
11.2019 - 01.2020
Job overview
- Pulled correct product from inventory to pack into appropriate box for customers.
- Operated handheld scanners and computer terminals to document updates.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Monitored inventory levels and documented replenishment requirements.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
- Investigated and analyzed client complaints to identify and resolve issues.
Think cell learning Solutions Pvt Ltd, India
Administrative Assistant
06.2017 - 02.2018
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
TALENTS SPRINT Pvt Ltd, India
Career Counselling
03.2015 - 04.2017
Job overview
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Provided HR administrative assistance to management team.
- Reserved and managed meeting room availability.
- Performed accounting or financial analysis.
- Received and distributed mail, letters and packages.
Education
Annamalai University
Bachelor’s Degree from Computer Science
01.2011
SCLC CollegeVancouver
Diploma from Supply Chain Management
2022.11 - Current (3 education.years_Label & 1 education.month_Label)
Skills
- Customer Service
- Problem-Solving
- Cross-Functional Team Management
- Performance Improvements
- Microsoft Office
- Time Management
- Excellent Communication Skills
- Documentation and Reporting
- Computer Skills
Accomplishments
- Achieved 90% by completing sales target with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Interests
Art
Outdoor Activity
Volunteer work
Timeline
SCLC College
Diploma from Supply Chain Management
2022.11 - Current (3 education.years_Label & 1 education.month_Label)
Ecommerce Order Processor
Purdy’s Chocolatier
11.2019 - 01.2020
Cashier,
Dairy Queen
05.2019 - 03.2020
Administrative Assistant
Think cell learning Solutions Pvt Ltd
06.2017 - 02.2018
Career Counselling
TALENTS SPRINT Pvt Ltd
03.2015 - 04.2017
Annamalai
Bachelor’s Degree from Computer Science