Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mounir Fahr

The Woodlands,TX

Summary

A hardworking and reliable employee with a background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

9
9
years of professional experience

Work History

Service Assistant

Postino Wine Cafe
The Woodlands, Texas
01.2024 - 08.2024
  • Assisted customers with product selection and ordering, providing helpful advice and information.
  • Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
  • Handled customer inquiries in a courteous and professional manner.
  • Resolved customer complaints promptly and efficiently.
  • Answered phones to take incoming orders or address customer concerns.
  • Maintained cleanliness of store by organizing shelves and displays according to company standards.
  • Stocked merchandise on shelves throughout store in an organized fashion.
  • Provided excellent customer service to ensure repeat business.
  • Assisted with unloading delivery trucks when new shipments arrived.
  • Checked expiration dates on products to ensure freshness.
  • Received deliveries from vendors in accordance with company policies.
  • Operated point-of-sale systems accurately and efficiently.
  • Participated in regular staff meetings regarding operations procedures.
  • Organized promotional displays for special events or holidays.
  • Adhered strictly to safety regulations when handling hazardous materials.
  • Coached new personnel to verify staff employees followed company procedures and protocols.
  • Took food orders, refilled beverages and offered menu item recommendations.
  • Checked tables and removed all dishes, glassware and utensils when guests finished meals.
  • Answered customer questions and resolved complaints by offering refunds or replacement items.
  • Restocked service stations and bus stations as well as ice bins and buckets.
  • Cleaned and sanitized menus, tables and chairs when appropriate.
  • Assisted wait staff by delivering food and beverages to guest tables.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Used company-approved cleaning supplies to sanitize kitchen areas.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Greeted frequent visitors by name and explained new promotions.
  • Stocked service stations with ice, napkins and straws.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled and served various beverages for customers.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Supported serving staff in delivering accurate and well-presented food orders.

Front End Associate

Chick-fil-A
The Woodlands, TX
07.2021 - 11.2021
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Processed and completed cash or credit transactions accurately.
  • Operated cash, check, and credit card transactions register, maintaining 100% accuracy.
  • Processed customer transactions and provided excellent customer service.
  • Greeted customers warmly upon arrival and identified their needs.
  • Maintained a clean, organized, and inviting store environment.
  • Provided product knowledge to customers as needed.
  • Utilized a point-of-sale system to process cash, credit card, check, and gift card payments.
  • Stocked shelves with new inventory according to established guidelines.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Organized backroom storage areas according to company standards.
  • Consistently met all performance goals set by management.
  • Ensured compliance with all safety policies and procedures.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Lawn Care Worker

Self-employeed
Monroe, NC
02.2016 - 08.2020
  • Mowed lawns using walk-behind mowers, riding mowers and edgers.
  • Weeded gardens and flower beds.
  • Raked leaves, spread mulch and removed debris from grounds.
  • Trimmed trees and shrubs around the property to maintain a neat appearance.
  • Performed minor repairs on outdoor structures such as fences, patios and decks.
  • Assisted in planting trees, shrubs, flowers and other vegetation.
  • Ensured safety protocols are followed while performing job duties.
  • Cleaned gutters along rooflines when necessary.
  • Removed snow from sidewalks during winter months as needed.
  • Cut and trimmed lawns using power mowers and edgers.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Pruned trees and bushes to improve visibility and shape.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Trimmed or edged around flower beds, walks, or walls.
  • Raked, mulched and composted leaves.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Trimmed flowers and cleaned flower beds.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Shoveled snow and spread salt on walkways and parking lots.
  • Planted trees, shrubs, bushes and flowers in decorative planters and displays.
  • Decorated gardens, paths and beds with stones or plants.
  • Built or maintained greenhouses, fences or benches,

Education

Associate of Arts - Business Administration And Management

Lone Star Community College Montgomery
TX
05.2024

Skills

  • Team-Oriented
  • Customer Service Excellence
  • Cash Register Operation
  • Conflict Resolution

Timeline

Service Assistant

Postino Wine Cafe
01.2024 - 08.2024

Front End Associate

Chick-fil-A
07.2021 - 11.2021

Lawn Care Worker

Self-employeed
02.2016 - 08.2020

Associate of Arts - Business Administration And Management

Lone Star Community College Montgomery

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Mounir Fahr