Summary
Overview
Work History
Education
Skills
Websites
Project Highlights
Certification
Professional Development
Timeline
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Mounisha Reddy Vanga

Austin,Texas

Summary

Focused on the strategic integration of technology in business operations. Developed strong competencies in digital infrastructure, cloud integration, and IT governance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Graduate IT Assistant

Webster University
, Missouri
01.2024 - 05.2025
  • Provided tier-1 and tier-2 technical support for faculty, staff, and students across multiple campus departments.
  • Managed incident tracking and service resolution using ServiceNow, achieving an average ticket closure rate of 94%.
  • Assisted in migrating departmental systems to Microsoft Azure, ensuring data security and service continuity.
  • Documented troubleshooting procedures and knowledge base content for recurring issues.
  • Conducted IT orientation sessions and trained new student assistants on helpdesk operations and policies.

IT Support & Documentation Assistant

TechServe Solutions
Hyderabad, India
06.2022 - 05.2023
  • Offered IT support to SMEs and remote clients including OS configuration, application installation, and remote troubleshooting.
  • Drafted Standard Operating Procedures (SOPs), system documentation, and technical user manuals.
  • Used Excel-based tools and macros to automate asset tracking and reporting functions.
  • Collaborated with global clients to assist with IT compliance checks and system readiness for audits.
  • Gained practical exposure to remote desktop management tools, basic network configuration, and ITIL framework.

Software Development Intern

Access Info Technologies Pvt. Ltd
Hyderabad, India
01.2022 - 05.2022
  • Contributed to the development of a responsive web application using HTML, CSS, JavaScript, and Python.
  • Developed and tested backend logic for form validation and user authentication using Flask and MySQL.
  • Participated in Agile sprints, wrote unit test cases, and maintained version control using Git and GitHub.
  • Collaborated with a team of 4 developers and presented project deliverables to mentors and clients.

Education

Master of Science - Information Technology Management

Webster University
05.2025

Bachelor of Technology - Computer Science and Engineering

Padmavati University
05.2022

Skills

  • Python and JavaScript
  • SQL and database design
  • HTML and CSS
  • Version control with Git
  • Microsoft Azure
  • Google Workspace proficiency
  • Microsoft Excel expertise
  • Remote desktop tools
  • ITIL framework knowledge
  • Software development lifecycle
  • Agile and Scrum methodologies
  • Technical documentation skills

Project Highlights

  • Capstone Project – Integrated Campus Services Portal, Designed an enterprise-wide solution for streamlining academic, billing, and student support systems.
  • Bachelor's Final Year Project – AI-Powered Health Monitoring System Using IoT and Machine Learning, Designed a smart wearable prototype integrated with real-time sensors to track vitals like heart rate, temperature, and oxygen saturation.

Certification

  • Google IT Support Professional Certificate
  • Data Analytics Basics (LinkedIn Learning)
  • IT Foundations (edX)

Professional Development

  • Participated in multiple webinars on cloud computing, cybersecurity awareness, and IT risk management.
  • Completed hands-on labs in Azure virtual environments and SQL-based data analytics.
  • Volunteered for a local NGO to digitize manual records, implement Google Workspace, and conduct staff training.

Timeline

Graduate IT Assistant

Webster University
01.2024 - 05.2025

IT Support & Documentation Assistant

TechServe Solutions
06.2022 - 05.2023

Software Development Intern

Access Info Technologies Pvt. Ltd
01.2022 - 05.2022

Master of Science - Information Technology Management

Webster University

Bachelor of Technology - Computer Science and Engineering

Padmavati University

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