Mounkaila Akilou
Indianapolis,IN
Summary
Dynamic professional with extensive experience at United States Embassy, specializing in security management and customer service. Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations. Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities. Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in industry.
Overview
26
26
years of professional experience
Work History
Picking Agent
Fedex
Indianapolis, USA
06.2020 - Current
- Executed picking, packaging, and shipping processes to ensure timely order fulfillment.
- Utilized computer systems for tracking, information gathering, and troubleshooting.
- Attended team meetings regularly to discuss updates on products, services, and policies changes.
- Maintained detailed records of all real estate transactions for future reference.
Building Access Control Guard
United States Embassy
Niamey, Niger
03.1999 - 02.2021
- To control access and egress to the chancery and its satellite facilities in the American embassy
- To make sure nobody is getting access to any American facility without proper authority
- To provide physical screening and searching of incoming visitors and deliveries through the operation of specialist screening equipment
- To fill out subordinate guards’ attendance and leave slips on a daily basis
- To operate the embassy visitors’ reception desk, issuance and control of access badges, maintenance of necessary records, dealing with telephones inquiries and visitors
- To operate barriers control to let in or out vehicles of the mission or visiting the mission facilities
- To make sure, at a first level, that visa applicants are not impostors before they can get access to the consular services
- To report every incident that occurs at any guard post, during our shift, to the regional security officer
- To perform the maintenance and calibration of certain work materials such as the security itemizers and X-ray machines
- To perform any other duties as assigned by the regional security officer.
- Recognition awards:
- - Official Recognition and appreciation of having to work for the State Department for 10 years
- - Official Recognition and appreciation of having to work for the State Department for 20 Years
- - Official recognition and appreciation for the efforts made in the area of security in The United States Embassy in Niger
- - Official recognition and appreciation for making beyond the scope of my work to rescue a student
- Reported any violations of policy and law to management immediately.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Provided crowd control during special events at the facility.
- Provided information regarding facility policies and procedures to visitors.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Handled emergency situations calmly and efficiently.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Maintained daily logs of activities with detailed reports when necessary.
- Investigated suspicious activities or incidents on premises.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Responded promptly to alarms triggered by unauthorized access attempts.
- Assisted in controlling access to restricted areas.
- Conducted security checks and patrols to ensure the safety of personnel and property.
Security Guard
United States Embassy
Niamey, Niger
03.1999 - 01.2010
- Conducted daily security patrols of assigned areas.
- Provided escorts for employees entering and exiting the building after hours.
- Reviewed security logs to ensure proper documentation was maintained.
- Enforced safety regulations and monitored access control points.
- Identified potential security risks and recommended corrective actions.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Issued visitor badges and access cards to authorized personnel.
- Completed incident reports regarding violations of policies or procedures.
- Answered questions from the public regarding facility rules and regulations.
- Provided customer service assistance to staff and visitors in a professional manner.
Education
Associate of Applied Science - IT/Data Analystics
Ivytech College
Indianapolis, IN05-2027
GED - HSE Degree
Ben DavisUniversity
Indianapolis, IN02-2025
Course Online Accounting -
Foreign Service Institute
Fast Track01.2012
Bachelor of Science - Management and Accounting
INTECFI
Intecfi, Niamey, Niger01.2011
Higher Technician Certificate - Accounting
INTECFI
Intecfi, Niamey, Niger01.2010
Advanced III - English Language
English Language Program
American Culturel Center, Niamey,Niger01.2002
College General Education -
C.E.G 1
Tera06-1992
E, Industrie - E(Industrie)
Lycee Technique Dan Kassawa
Maradi06-1992
Elementary School -
Yatakala's Primary School
Yatakala06-1987
Skills
- Data analysis and statistical modeling
- Microsoft Excel proficiency
- Project management expertise
- Customer service excellence
- Time management skills
- Effective communication
- Attention to detail
- Problem solving
- Positive attitude
- Problem-solving
- Polite communication skills
- Organizational skills
- Relationship building
- Flexible schedule
- Resolving customer issues
Recognition Awards
- Official Recognition and appreciation of having to work for the State Department for 10 years
- Official Recognition and appreciation of having to work for the State Department for 20 years
- Official recognition and appreciation for the efforts made in the area of security in The United States Embassy in Niger
- Official recognition and appreciation for making beyond the scope of my work to rescue a student
Synthesis Of Active Participation
- Picking, packaging, shipping
- Detection-monitoring training, 02/09/2001
- Explosive Detection Training
- Training in First Aid and CPR, 07/22/2009
Timeline
Picking Agent
Fedex
06.2020 - Current
Building Access Control Guard
United States Embassy
03.1999 - 02.2021
Security Guard
United States Embassy
03.1999 - 01.2010
Associate of Applied Science - IT/Data Analystics
Ivytech College
GED - HSE Degree
Ben DavisUniversity
Course Online Accounting -
Foreign Service Institute
Bachelor of Science - Management and Accounting
INTECFI
Higher Technician Certificate - Accounting
INTECFI
Advanced III - English Language
English Language Program
College General Education -
C.E.G 1
E, Industrie - E(Industrie)
Lycee Technique Dan Kassawa
Elementary School -
Yatakala's Primary School
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