Desired Job Title
Sales Consultant-Park CityCustomer Service Representative Team LeadOperations ManagerOperations ManagerOperation Coordinator & Line ProducerWork Type
Full TimeLocation Preference
On-SiteHybridLocation: UT
Open to relocation: Yes
Open To Work
MOURAD M. SHOUKRY
UT
Work Preference
Summary
Experienced F&B Hospitality and Operations Leader seeking to drive operational excellence, team development, and guest satisfaction across all outlets. Skilled in compliance, cost and inventory control, strategic marketing, and account management to enhance brand growth and maximize revenue.
Overview
15
15
years of professional experience
Work History
Sales Consultant-Park City
Sysco
Salt Lake City, UT
02.2025 - Current
- Manage a diverse portfolio of hospitality and high-end culinary accounts, delivering consultative sales solutions for food products, equipment, and supplies to maximize restaurant profitability.
- Analyze client inventory needs, food costs, and market trends to pitch tailored product lines, consistently meeting monthly sales targets.
- Partnered with restaurant owners and F&B directors to optimize supply chains and introduce menu innovations, driving profitability.
- Collaborated with logistics team to ensure timely product delivery, enhancing customer satisfaction.
- Resolved delivery, product quality, and credit issues promptly, contributing to high customer retention and brand loyalty.
Customer Service Representative Team Lead
Avis Budget Group
Salt Lake City, UT
03.2024 - Current
- Deliver premium, high-volume customer service at a major airport location, efficiently handling vehicle rentals, returns, and contract upgrades.
- Resolved complex customer complaints, rental disputes, and vehicle logistics issues while maintaining professionalism under tight time constraints.
- Upsell ancillary products, protection packages, and fuel options, contributing to a measurable increase in counter sales revenue.
- Led training sessions for new representatives to enhance service quality.
- Monitored team performance and provided feedback for continuous improvement.
- Coordinated with fleet operations and cleaning crews to align vehicle availability with peak reservation demands.
Operations Manager
Koo Bar and Lounge
New Cairo, Egypt
10.2018 - 02.2024
- Directed daily F&B operations, reservations, vendors, and inventory, ensuring smooth and efficient service delivery; contributed to a 22% annual increase in venue customer traffic.
- Oversaw service teams, providing guidance, coaching, and support to optimize productivity, leading to a 12% improvement in team sales productivity.
- Monitored and enforced compliance with industry regulations, ensuring the highest safety and quality standards.
- Led strategic initiatives, including budget planning, cost analysis, inventory control, and revenue forecasting to drive profitability.
- Developed creative marketing and social media strategies, creating engaging content and local promotions that boosted online presence and brand visibility.
- Played a key role in recruitment, onboarding talent, and executing ongoing training in food safety, sanitation, and customer service.
Operations Manager
Nineteen Twenty-Five Bar & Lounge
Cairo, Egypt
08.2016 - 10.2018
- Managed operations of a top-tier dining and entertainment venue, ensuring world-class client service and operational efficiency.
- Supervised staff training, scheduling, and performance management to maintain service excellence.
- Coordinated high-profile events and promotions to drive customer engagement and venue visibility.
- Managed inventory, budget, and cost control to optimize resource utilization and profitability.
- Executed social media marketing campaigns to enhance sales, brand visibility, and customer acquisition.
Operation Coordinator & Line Producer
GLU Media Production
Cairo, Egypt
05.2011 - 02.2016
- Managed location coordination for media productions, ensuring seamless operations, regulatory compliance, and permit acquisition during shoots.
- Managed vendor relations for location and catering services, ensuring quality and strict adherence to project budgets.
- Managed over 120 F&B advertisements, coordinating timely deliveries and quality standards to meet strict production and client expectations.
- Executed social media marketing campaigns to increase brand awareness and enhance product advertisement effectiveness.
Education
Bachelor of Information Systems -
Ain Shams Academy
Cairo, Egypt06-2010
Skills
- Project Management
- Venue & Outlets Management
- Event Planning
- Team Leadership
- Sales Strategies
- Account Management
- Budgeting
- Cost Analysis
- Inventory Control
- Social Media Management
- Market Analysis
- Promotional Campaigns
- Adobe Photoshop
- Client Proposals
- Sales Demos
- Product Demonstration
- Client Relations
- Guest Relations
Skills And Qualifications
Project Management, Venue & Outlets Management, Event Planning, Team Leadership & Recruitment, B2B Sales, Account Management, Budgeting, Cost Analysis, Inventory Control, Social Media Management, AI Content Creation, Corporate Campaign Design, Adobe Photoshop, Canva, Video Editing, Photography & Filming, Client Relations, Conflict Resolution, Guest Relations
Timeline
Sales Consultant-Park City
Sysco
02.2025 - Current
Customer Service Representative Team Lead
Avis Budget Group
03.2024 - Current
Operations Manager
Koo Bar and Lounge
10.2018 - 02.2024
Operations Manager
Nineteen Twenty-Five Bar & Lounge
08.2016 - 10.2018
Operation Coordinator & Line Producer
GLU Media Production
05.2011 - 02.2016
Bachelor of Information Systems -
Ain Shams Academy