Seasoned Software Engineer with a strong track record of delivering high-quality solutions, offering 4+ years of experience in mainframe technologies and client-focused project execution for global companies like John Deere and American Express. Demonstrated expertise in Tier 2 and Tier 3 technical support, addressing complex technical issues, automating manual processes, and reducing turnaround times through innovative approaches like integrating Tandem and Mainframe systems. Comprehensive knowledge of mainframe technologies including JCL, COBOL, VSAM, DB2, TANDEM, ESP, TSO, ISPF, and CICS, utilized to develop, enhance, and maintain critical systems and operations. Adept at identifying problem areas and creating automated modules to streamline workflows, significantly improving operational efficiency and reliability for business-critical applications. Skilled collaborator, working closely with development teams to document processes, create project guides, and train new team members, ensuring seamless knowledge transfer and consistent team performance. Recognized for delivering successful bug fixes, enhancements, and solutions that maintain 24/7 operational continuity, contributing to client satisfaction and organizational success.