Mouse Cross
Germantown,MD
Summary
Enthusiastic and versatile professional with a strong background in sales, event planning, child development, and creative media. Proven ability to manage projects, coordinate events, and foster engaging learning environments for children. Proficient in Salesforce and marketing tools, with a solid foundation in video editing, graphic design, and social media management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Gym Director
The Little Gym
02.2023 - Current
- Enhanced customer satisfaction by ensuring a clean, safe, and well-maintained facility for all guests.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Organized all member events open to the community, including the activities and facility decor.
- Established partnerships with local businesses to offer exclusive discounts or services for gym members.
- Handled conflict resolution among members and staff professionally, fostering an inclusive atmosphere where everyone felt welcome and respected
- Coordinated and executed birthday parties, ensuring a fun and safe environment for attendees, while having direct communication with the party family via email.
- Plan and organize summer camps, developing engaging curriculum and activities for participants.
- Taught gymnastics to children 4 months-12 years old along with child development physical education for ages 4 months-3 years old.
- Processed managerial tasks, such as pausing and cancelling memberships, along with the direct communication with members of the gym via email and over the phone.
- Created easy to follow templates for staff to easily navigate for member communication via email or text.
- Led team meetings to align on goals and strategies, boosting morale and fostering sense of unity among staff.
- Organized and created Parent Ambassador group of The Little Gym.
- Created and managed content on the franchise's social media account, including video edits using editing software.
Enrichment Instructor
Snapology
01.2024 - 03.2024
- Provided feedback, guidance and support to students on participation and performance.
- Met needs of different students by adapting teaching materials and methods.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Created interactive activities to engage students and maximize learning.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Implemented STEM curriculum for Lego construction.
Freelance Journalist
Perks of Ambition
01.2021 - 01.2022
- Wrote, edited and produced stories for Internet and digital channels.
- Used video-editing software to create advertising media.
Education
High School Diploma -
Northwest
Germantown, MD06-2020
Skills
- Fitness Knowledge
- Child Development
- Membership retention
- Team Management
- Facility Management
- Verbal and written communication
- Client Relations
- Telephone Etiquette
- Sales management
- Social Media Promotion
- Video Editing
- Salesforce and Salesforce Marketing Cloud usage
Certification
- CPR/AED Certification
Timeline
Enrichment Instructor
Snapology
01.2024 - 03.2024
Assistant Gym Director
The Little Gym
02.2023 - Current
Freelance Journalist
Perks of Ambition
01.2021 - 01.2022
- CPR/AED Certification
High School Diploma -
Northwest
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