Moussa Ba
Fairfield
Summary
Dynamic Data Center Technician I at Flexential with expertise in equipment installation and hardware troubleshooting. Proven ability to enhance operational efficiency through effective team collaboration and meticulous documentation management. Committed to safety compliance and customer satisfaction, consistently resolving technical issues to minimize downtime and improve service quality.
Overview
5
5
years of professional experience
Work History
Data Center Technician I
Flexential
West Chester
01.2024 - 03.2025
- Installed and maintained server equipment in data center environments.
- Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
- Troubleshot hardware and software malfunctions to restore system functionality and minimize downtime.
- Ensured compliance with safety protocols during operations.
- Documented equipment handling and maintenance procedures to promote consistency and maintain compliance with best practices.
- Established and maintained strong customer relationships by prioritizing satisfaction and professionalism; responded promptly and effectively to customer inquiries via phone and email.
- Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Warehouse Operator IV
Jabil Circuit
Florence
01.2022 - 12.2023
- Transported materials within warehouse using forklifts, ensuring timely delivery to support operational efficiency.
- Inspected incoming materials for quality and compliance with specifications.
- Operated personal computer using Windows-based operating system and various software applications.
- Tracked inventory accurately using scanners and RF devices, ensuring up-to-date records for effective inventory management.
- Operated forklifts and material handling equipment, ensuring safety and compliance with operational standards during daily tasks.
Associate
Amazon
Florence
01.2020 - 12.2021
- Collaborated with team members to streamline operations, improving workflow efficiency across departments.
- Managed inventory, ensuring accurate stock levels to maintain product availability and reduce stockouts.
- Communicated effectively with customers to resolve inquiries and provide support.
- Analyzed operational data to identify trends and recommend best practices.
- Coordinated training sessions for new associates, enhancing understanding of company policies and improving onboarding experience.
Education
Associate of Science - Lectrical Engineering Technology – Electronics Sys
Cincinnati State Technical And Community College
Cincinnati, OH01-2022
Skills
- Equipment installation
- Hardware troubleshooting
- Performance monitoring
- Network troubleshooting
- Safety compliance
- System documentation
- Team collaboration
Timeline
Data Center Technician I
Flexential
01.2024 - 03.2025
Warehouse Operator IV
Jabil Circuit
01.2022 - 12.2023
Associate
Amazon
01.2020 - 12.2021
Associate of Science - Lectrical Engineering Technology – Electronics Sys
Cincinnati State Technical And Community College