Moussa Diarra
Arlington,TN
Summary
Adept at boosting network efficiency and spearheading successful migrations, I excelled as an Active Directory Administrator at Leidos. My expertise in Active Directory management and critical thinking skills enhanced IT department productivity and system integrity. Known for resolving complex technical issues, I consistently delivered high-quality support, aligning with organizational goals and improving stakeholder relations.
Overview
13
13
years of professional experience
Work History
Active Directory Administrator
Leidos
02.2022 - Current
- Boosted overall network efficiency through consolidation of domain controllers where appropriate.
- Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
- Created detailed documentation for system configurations, processes, and procedures to facilitate knowledge sharing among team members.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
- Implemented standard software and hardware to promote server data integrity.
- Performed software installations and OS upgrades to support layered software packages.
- Increased productivity levels within the IT department by identifying opportunities for process improvement related to Active Directory management.
- Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.
- Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Technical Manager
Integrate Technology Group, ITG
07.2017 - 02.2022
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Maintained facility grounds, equipment, and safety compliance.
- Performed routine system backups to ensure data integrity in the event of hardware or software failure.
- Led a successful migration project from Windows 7 to Windows 10 operating system within specified timeline parameters without disrupting business operations or user workflows.
- Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Desktop Support Engineer
National Science Foundation NSF
02.2012 - 06.2017
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed approximately 30 service calls per day from customers.
Education
Associate of Science - Computer System Networking And Telecommunication
Kansas City Kansas Community College
Kansas City, KS12-2021
Skills
- Active Directory management
- Windows server administration
- Identity and Access management
- Hardware troubleshooting
- Customer service
- Technical support
Timeline
Active Directory Administrator
Leidos
02.2022 - Current
Technical Manager
Integrate Technology Group, ITG
07.2017 - 02.2022
Desktop Support Engineer
National Science Foundation NSF
02.2012 - 06.2017
Associate of Science - Computer System Networking And Telecommunication
Kansas City Kansas Community College
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