Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moussa Farag

Moussa Farag

Bridgeport,PA

Summary

Results-driven student majoring in cybersecurity with a proven track record as a dependable retail sales professional. Possesses a solid foundation in processing transactions, handling cash, utilizing registers, and merchandising. Adept at maintaining a high level of customer satisfaction by seamlessly addressing customer requests, needs, and problems in dynamic, high-performance environments. Combining technical acumen with a customer-focused approach, I bring a unique blend of skills to contribute to the cybersecurity field. Eager to leverage my cybersecurity education and retail experience to excel in roles that demand adaptability, problem-solving, and a commitment to customer service excellence.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Primark
12.2021 - 08.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Crew Member

Dunkin' Donuts
12.2020 - 08.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Crew Member

McDonald's
06.2019 - 08.2019
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Bachelor of Science - Cybersecurity

Pennsylvania State University
World Campus
05.2026

Skills

  • Inventory Tracking
  • Communication Skills
  • Loss Prevention
  • Payment Processing
  • Customer Assistance
  • Complaint Handling
  • POS System Operation
  • Teamwork

Languages

Arabic
Native or Bilingual

Timeline

Retail Assistant

Primark
12.2021 - 08.2023

Crew Member

Dunkin' Donuts
12.2020 - 08.2021

Crew Member

McDonald's
06.2019 - 08.2019

Bachelor of Science - Cybersecurity

Pennsylvania State University
Moussa Farag