Moussa Musa
Business & Pharmacueticals
Livonia,MI
Summary
Results-driven Chief Executive Officer with 15+ years of experience in effectively managing business operations, developing policies and procedures, and achieving organizational objectives. Proven track record of driving revenue growth through identifying and developing new business opportunities, executing sales strategies, and enhancing brand awareness. Committed to exceeding client service expectations and fostering key relationships to improve client retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Data Entry/Triage Manager
PharMerica
09.1997 - 04.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed a team of medical records clerks, providing guidance on their daily tasks and ensuring timely completion of projects.
Data Entry/Triage/Medical Records Manager
Specialized Pharmacy Services
12.2000 - 05.2005
- Headed the training of the new software implemented throughout the country.
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
- Reduced turnaround time for record requests by implementing an online request system that streamlined the process for patients and providers alike.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Owner and President
Advanced Homecare Pharmacy
08.2007 - 02.2016
- Increased monthly scripts from 4000 scripts to nearly 14,500 scripts
- Managed day-to-day business operations.
- Acquired4 nursing homes and a multiple number of group and assisted living homes
- Incorporated IV Compounding
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Chief Operating Officer
Pharmasense LLC
04.2016 - 05.2024
- Maintain staff efficiency through training on new regulations and procedures resulting in streamlined business operations
- Manage various projects by coordinating with cross-functional teams on project goals, timelines, and specifications to ensure timely and successful completion
- In charge of Controlled Substance inventories
- Point of Contact for DEA and State Boards of Pharmacy for facility
- Responsible for reporting to state and Federal agencies
- Utilize the ERP system to create a robust product tracking tool
- Managed the project to bring the facility to DSCSA compliant
- Lead the V.A.W.D Accreditation Project
- Query and resolve all inventory questions and issues between suppliers (sales, warehouse, and shipping) as well as external customers
- Created an internal CAPA (Corrective and Preventive Action) program and trained employees to follow the process to prevent mistakes in the future
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Purchase/Source/Price products from over 100 manufacturers
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Played a vital role in onboarding new employees, providing necessary orientation materials and guidance for seamless integration into the workplace culture.
Sales Representative
Hygen Pharmaceuticals
06.2024 - Current
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
Education
Bachelors Of Science - Business Administration & International Studies
Columbia Southern University
Orange Beach, AL05.2021
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft excel
- Leadership
- Microsoft word
- Bilingual
- Proper labeling
- Insurance reconciliation
- Drug utilization review
- FDA compliance
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 75 staff members.
Affiliations
- Organized
- Hardworking
- Observant
- Fast Learner
Work Preference
Work Type
Full TimeGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Interests
Learning and Succeeding in a new environment
Timeline
Sales Representative
Hygen Pharmaceuticals
06.2024 - Current
Chief Operating Officer
Pharmasense LLC
04.2016 - 05.2024
Owner and President
Advanced Homecare Pharmacy
08.2007 - 02.2016
Data Entry/Triage/Medical Records Manager
Specialized Pharmacy Services
12.2000 - 05.2005
Pharmacy Technician/Data Entry/Triage Manager
PharMerica
09.1997 - 04.2000
Bachelors Of Science - Business Administration & International Studies
Columbia Southern University
Similar Profiles
Alana KhyAlana Khy
Certified Pharmacy Technician at PharMericaCertified Pharmacy Technician at PharMerica
Kyana BrownKyana Brown
Medical Biller at PharMericaMedical Biller at PharMerica
Romiro LugtuRomiro Lugtu
Pharmacy Technician at PharMericaPharmacy Technician at PharMerica