MOUSSA SANOGO
New York,USA
Summary
Enthusiastic individual boasting a background in working with customers to identify needs and find the perfect solutions for issues. Sharp Product Consultant with a fun-loving personality, and persuasive skills.
Overview
7
7
years of professional experience
Work History
Product Genius
BMW Of Manhattan
Manhattan, NY
06.2023 - Current
- Provide comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
- Utilize app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
- Maintain constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
- Achieve management assigned client satisfaction objectives and follow up with new owners to ensure satisfaction with their delivery process
- Maintain high ethical standards and a professional appearance at all times
Fleet Assistant
Sixt Rent-A-Car
New York, NY
10.2022 - 04.2023
- Perform Adminstrative functions including managing repairs and work orders
- Coordinate tag registrations and renewals for each vehicle
- Communicate with dealerships and body shops to confirm repair completion dates
- Assist the Fleet Manager with scheduling vehicle maintenance, repairs, obtain estimates, parts, price quotes, generate purchase orders & coordinate drivers
Fleet Associate
Zipcar-Avis Budget
New York, NY
12.2018 - 02.2020
- Evaluate car condition and escalate issues, as needed
- Perform vehicle maintenance functions
- Prepare vehicles for in-fleeting and de-fleeting
- Address and update triggers, system events and car history
Education
Bachelor of Science - Computer Science
Monroe College
New York, NY06.2019
High School Diploma -
Orange Park High School
Orange Park, FL05.2013
Skills
- Customer service
- Project management
- Communication skills
- Time management
- Schedule coordination
- Vehicle maintenance
- Product knowledge
- Appointment scheduling
- Customer relationship management
- Tech-Savvy
- Listening skills
- MS office
- Team player mentality
Projects
Web Design Project, Website Creation, Developed a dynamic responsive website for a hotel chain, Created an online database to keep track of the site’s activities (bookings, itineraries, tours, purchases, users, saved items etc.)
Volunteer Experience
Children’s Rescue Fund, IT Internship, Bronx, NY, 2018-09-18, Assisted IT specialist at different sites with IT related worked, Completed weekly assignments and projects dedicated to IT Course, Met with different IT specialist to collaborate on different projects, Helped IT with any open computer tickets to complete
RELEVANT COURSES:
Introduction to Information Technology, Computer Hardware, Computer Software, Cisco Networking, Programming Logic, Visual Basic, Systems Analysis, Database Management Systems, Network Security, Wireless Technologies, Management Information Systems
Timeline
Product Genius
BMW Of Manhattan
06.2023 - Current
Fleet Assistant
Sixt Rent-A-Car
10.2022 - 04.2023
Fleet Associate
Zipcar-Avis Budget
12.2018 - 02.2020
Bachelor of Science - Computer Science
Monroe College
High School Diploma -
Orange Park High School