Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moussa Traore

Canal Winchester,OH

Summary

Dedicated Assistant Network Administrator with a solid foundation in network performance monitoring and technical support. Recognized for effective problem-solving skills and attention to detail, committed to ensuring optimal network functionality and user connectivity.

Overview

8
8
years of professional experience

Work History

Assistant Network Administrator

Golden Preal Consulting
Houston, TX
01.2022 - 02.2026
  • Monitored network performance and identified issues to ensure optimal uptime.
  • Assisted in configuring and maintaining network devices including routers and switches.
  • Provided technical support for users, resolving connectivity issues efficiently.
  • Documented network configurations and updates to maintain accurate records.
  • Collaborated with IT team on system upgrades and enhancements for improved functionality.
  • Conducted routine audits of network systems to ensure compliance with policies and standards.
  • Established proactive maintenance schedules for networking equipment, minimizing the risk of unexpected outages or performance degradation.
  • Conducted routine backups of critical data and system configurations to safeguard against potential data loss or corruption.
  • Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.
  • Participated in the evaluation of new networking technologies to determine their potential benefits for the organization''s IT infrastructure.
  • Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
  • Contributed to the overall success of the organization''s IT initiatives by serving as a reliable source of knowledge and support for all network-related issues.
  • Assisted in the planning and deployment of new network infrastructure, ensuring seamless integration with existing systems.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Identified and resolved network congestion issues and bottlenecks.

IT Technical Support Specialist

Accellux
Katy, TX
01.2018 - 01.2022
  • Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
  • Provided technical support via phone, email, and remote access tools, improving user satisfaction.
  • Developed and maintained documentation for troubleshooting procedures and system configurations.
  • Led training sessions for staff on new software applications, increasing adoption rates across departments.
  • Streamlined ticketing processes by implementing best practices, reducing resolution times significantly.
  • Collaborated with cross-functional teams to deploy IT solutions that aligned with business objectives.
  • Mentored junior technicians in troubleshooting techniques and customer service skills to enhance team efficiency.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
  • Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Tested new software and hardware prior to deployment.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Associate of Science - IT Management System

EGIP
Kenitra, Morocco
07-2005

High School Diploma -

Lycee Chems Dine
Nouakchott, Mauritania
07-2002

Skills

  • LAN and WAN management
  • Remote Access
  • Router configuration
  • Network troubleshooting
  • Network configuration
  • IP addressing
  • Wireless networking
  • Hardware installation
  • Server maintenance
  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail

Languages

French
Full Professional

Timeline

Assistant Network Administrator

Golden Preal Consulting
01.2022 - 02.2026

IT Technical Support Specialist

Accellux
01.2018 - 01.2022

Associate of Science - IT Management System

EGIP

High School Diploma -

Lycee Chems Dine
Moussa Traore