Moussa Traore
Canal Winchester,OH
Summary
Dedicated Assistant Network Administrator with a solid foundation in network performance monitoring and technical support. Recognized for effective problem-solving skills and attention to detail, committed to ensuring optimal network functionality and user connectivity.
Overview
8
8
years of professional experience
Work History
Assistant Network Administrator
Golden Preal Consulting
Houston, TX
01.2022 - 02.2026
- Monitored network performance and identified issues to ensure optimal uptime.
- Assisted in configuring and maintaining network devices including routers and switches.
- Provided technical support for users, resolving connectivity issues efficiently.
- Documented network configurations and updates to maintain accurate records.
- Collaborated with IT team on system upgrades and enhancements for improved functionality.
- Conducted routine audits of network systems to ensure compliance with policies and standards.
- Established proactive maintenance schedules for networking equipment, minimizing the risk of unexpected outages or performance degradation.
- Conducted routine backups of critical data and system configurations to safeguard against potential data loss or corruption.
- Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.
- Participated in the evaluation of new networking technologies to determine their potential benefits for the organization''s IT infrastructure.
- Supported server administration tasks such as patch management, operating system upgrades, capacity planning when required.
- Contributed to the overall success of the organization''s IT initiatives by serving as a reliable source of knowledge and support for all network-related issues.
- Assisted in the planning and deployment of new network infrastructure, ensuring seamless integration with existing systems.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Identified and resolved network congestion issues and bottlenecks.
IT Technical Support Specialist
Accellux
Katy, TX
01.2018 - 01.2022
- Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
- Provided technical support via phone, email, and remote access tools, improving user satisfaction.
- Developed and maintained documentation for troubleshooting procedures and system configurations.
- Led training sessions for staff on new software applications, increasing adoption rates across departments.
- Streamlined ticketing processes by implementing best practices, reducing resolution times significantly.
- Collaborated with cross-functional teams to deploy IT solutions that aligned with business objectives.
- Mentored junior technicians in troubleshooting techniques and customer service skills to enhance team efficiency.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Science - IT Management System
EGIP
Kenitra, Morocco 07-2005
High School Diploma -
Lycee Chems Dine
Nouakchott, Mauritania07-2002
Skills
- LAN and WAN management
- Remote Access
- Router configuration
- Network troubleshooting
- Network configuration
- IP addressing
- Wireless networking
- Hardware installation
- Server maintenance
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
Languages
French
Full Professional
Timeline
Assistant Network Administrator
Golden Preal Consulting
01.2022 - 02.2026
IT Technical Support Specialist
Accellux
01.2018 - 01.2022
Associate of Science - IT Management System
EGIP
High School Diploma -
Lycee Chems Dine