Moustafa Abdelaziz

Effectively communicated with customers, resolving issues and creating new business opportunities.
Conducted client meetings, maintained relevant databases, and developed and coordinated office schedules.
Focused on enhancing client relationships and increasing customer loyalty.
Used Microsoft Outlook client to schedule contact with clients, send mail, update calendars and create eve

• Handled customers' inquiries, requests and complaints via chat, email in timely manner.
• Communicated with other departments to solve customers' issues and fulfill their needs.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Recognized for being top 5 performer.

• Answered all customers' inquiries, requests and complaints via phone, email and social media messages.
• Responded services questions and offered information on related promotion and billing.
• Managed and organized cash, visa transactions and sent daily sales report to accounts.
• Awarded certificate of appreciation for outstanding dedication and service above and beyond call of duty.

• Helped clients choose vacation packages that met their needs and budget.
• Planned customized itineraries based on clients' preferences.
• Provided information on destinations, attractions, activities, and weather etc.
• Made operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and transportation reservations.

• Created and organized animation program in hotel, club and holiday resorts in cooperation with team and entertain hotel guests with different kinds of sports and social activities.