Moustafa Abouelmagd
Gaithersburg,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills to meet demands. Committed to ongoing learning and development.
Overview
1
1
year of professional experience
Work History
Service Manager
Chipotle
Rockville, MD
01.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed inventory levels of parts necessary for servicing customers' needs.
Data Recovery Intern
Data Recovery
Watchung, NJ
12.2022 - 02.2023
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for inclusion in reports and files.
- Excelled in professional, diverse environment, understanding and following technical, oral and written directions.
- Utilized third party data recovery tools to image drives and recover non-corrupted data
- Replaced drive hardware components as needed to repair and restore function
Education
Associate of Applied Science - Cyber Security
Montgomery College
Rockville, MD12-2024
Skills
Soft
- Communication
- Critical Thinking
- Collaboration
- Problem-Solving
- Adaptability
- Time management
- Attentive to Detail
Hard
- MIcrosoft Office
- Windows Active Directory
- Sysmon Tool Suite
- Log Review
- Vulnerability Scanners (Metasploit Framework)
- Nmap
- System Hardening
- IDS/IPS Configuration
- Linux
- Governance and Compliance
- Digital Forensics
Languages
Arabic
Professional
Affiliations
- Regularly consume ISACA and CISA mailing reports on latest developments in cybersecurity
- Interested in the impact generative AI will have on data security
- Currently pursuing ComTIA sec+ certification
References
References available upon request.
Timeline
Service Manager
Chipotle
01.2024 - Current
Data Recovery Intern
Data Recovery
12.2022 - 02.2023
Associate of Applied Science - Cyber Security
Montgomery College