Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Moustafa Eldawy

Brooklyn,NY

Summary

Dynamic professional with a proven track record in sales and customer service, notably at Crosstown Solutions. Excelled in territory management and sales presentations, enhancing client relationships and boosting sales revenue. Skilled in objection handling and closing deals, demonstrating leadership in coaching new employees. Achieved significant sales growth through strategic sales follow-up and effective communication.

Overview

3
3
years of professional experience

Work History

Sales Agent

Crosstown Solutions
Brooklyn, NY
10.2024 - Current
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Negotiated contracts with customers to secure sales deals.
  • Resolved customer complaints promptly and effectively.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Truck Dispatcher

Dispatch41
12.2023 - 10.2024
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Received new orders, prepared documentation, and assigned personnel.

Trainer

McDonald's Restaurant
09.2023 - 10.2024
  • Successfully trained new employees in various areas of the restaurant, ensuring adherence to company standards and policies
  • Conducted on-the-job training, mentoring, and coaching to enhance new team members' skills and product knowledge
  • Implemented standardized training modules and materials to improve efficiency and maintain consistency in employee development
  • Assisted in assessing employee performance and developing individualized training plans
  • Provided leadership and support during busy shifts, maintaining smooth operations and high customer satisfaction
  • Contributed to the development and implementation of new menu items, ensuring team proficiency
  • Actively participated in staff meetings and communicated important updates and changes.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Crew Member

McDonald's Restaurant
07.2022 - 08.2023
  • Worked in various roles, including kitchen, front counter, and drive-thru, ensuring the efficient and accurate preparation and service of food
  • Provided excellent customer service by taking orders, handling cash, and addressing customer inquiries and concerns
  • Demonstrated teamwork and adaptability, playing a vital role in maintaining smooth operations during peak hours
  • Complied with food safety and sanitation regulations, contributing to a safe and clean working environment.

Automotive Technician

Apple Car Shop
07.2021 - 06.2022
  • Conducted tire installations, repairs, rotations, and maintenance, ensuring vehicle safety and performance
  • Assisted customers with tire selection, answering questions, and providing recommendations
  • Operated tire-changing equipment and machinery safely and efficiently
  • Maintained inventory and assisted in stock management and ordering
  • Performed routine maintenance tasks, such as oil changes and brake inspections.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

High School Diploma -

FDR High School
06.2024

Skills

  • Sales follow-up
  • Territory management
  • Sales presentations
  • Objection handling
  • Sales strategies
  • Closing deals

Accomplishments

  • RECEIVED "EMPLOYEE OF THE MONTH" AWARD AT MCDONALD'S FOR DEDICATION TO TRAINING, TEAM DEVELOPMENT, AND HIGH CUSTOMER SATISFACTION.
  • HELPED REDUCE FOOD PREPARATION AND SERVICE TIME THROUGH EFFECTIVE TRAINING SESSIONS, LEADING TO IMPROVED CUSTOMER WAIT TIMES.
  • DEMONSTRATED LEADERSHIP BY EFFECTIVELY MANAGING AND MOTIVATING A TEAM OF TRAINEES AND CREW MEMBERS.
  • IN THE TIRE SHOP, CONTRIBUTED TO CUSTOMER SATISFACTION AND LOYALTY THROUGH EXCELLENT SERVICE AND PRODUCT KNOWLEDGE.
  • MAINTAINED A SAFE AND ORGANIZED WORKSPACE IN THE TIRE SHOP, ENSURING COMPLIANCE WITH SAFETY STANDARDS.

Timeline

Sales Agent

Crosstown Solutions
10.2024 - Current

Truck Dispatcher

Dispatch41
12.2023 - 10.2024

Trainer

McDonald's Restaurant
09.2023 - 10.2024

Crew Member

McDonald's Restaurant
07.2022 - 08.2023

Automotive Technician

Apple Car Shop
07.2021 - 06.2022

High School Diploma -

FDR High School

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Moustafa Eldawy