Moustafa Elkwaefi
Dallas,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B Executive
Hadramout Restaraunt
01.2023 - Current
- Assessed employee performance through regular evaluations while setting clear goals for both individual development as well as team success.
- Implemented cost-saving measures within the F&B department, reducing overall expenses without compromising on quality or guest experience.
- Actively contributed in designing an aesthetically appealing dining area that elevated the overall ambiance of the restaurant, attracting more patrons.
- Maintained strict adherence to food safety regulations and guidelines, minimizing risk of contamination and illness among guests and employees alike.
- Established strong relationships with local suppliers, ensuring consistent availability of fresh ingredients at competitive prices.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Ensured accurate financial reporting by meticulously monitoring daily sales records and reconciling discrepancies promptly when necessary.
Driver
Uber
07.2019 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Senior F&B Supervisor
Sheba Restaurant
09.2021 - 12.2023
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Improved food quality by collaborating with chefs on menu development and ingredient sourcing.
- Established strong vendor relationships resulting in competitive pricing on high-quality products.
- Maximized table turnover rate through efficient seating plans and reservation management.
- Streamlined inventory management for reduced wastage and optimized stock levels.
- Collaborated with event planners to successfully execute large-scale functions and private events.
- Oversaw daily operations of the F&B department, ensuring smooth coordination between front-of-house and back-of-house teams.
- Resolved customer complaints involving food or beverage quality and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Reduced employee turnover rates by creating a positive work culture that fostered professional growth opportunities for staff members.
Education
Bachelor of Science - Computer Engineering & Technology
Houston Community College
Houston, TX06.2019
Skills
- Food and Beverage Operations
- Teamwork and Collaboration
- Relationship Building
- Customer Service
- Money Handling
- Sanitation Standards
- Ordering Supplies
- Service Delivery Management
- Adaptability and Flexibility
- Tech-savviness
Accomplishments
- Collaborated with team of 4 in the development of Hadramout Restaurants from Houston to Dallas, Texas.
- Supervised team of 40+ staff members from 2 restaurant locations and enhanced employee morale.
- Committed to all roles of the restaurant to ensure all employee training at the highest quality.
Certification
- Certified Food & Beverage Manager, Hadramout Restaurant - 01/25/23.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
F&B Executive
Hadramout Restaraunt
01.2023 - Current
Senior F&B Supervisor
Sheba Restaurant
09.2021 - 12.2023
Driver
Uber
07.2019 - 08.2024
Bachelor of Science - Computer Engineering & Technology
Houston Community College
- Certified Food & Beverage Manager, Hadramout Restaurant - 01/25/23.
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