Mo Williams
Family Services, Crisis Intervention & Management, Consulting
Canton,MI
Overview
14
14
years of professional experience
Personal Information
With a commitment to leadership and dedication to support services, I seek engagement in experiences that advance equity, strengthen community stability, and empower individual progress. My goal is to foster environments where meaningful engagement leads to lasting meaningful impact for all. I welcome opportunities to contribute as a coordinator, advocate, direct support, case consultant, trainer, program developer, or speaker —collaborating with organizations committed to building a better world. If your mission aligns with these values, I’d be honored to connect and explore how we can create change together.
Work History
Lead Program Monitor
Growth Works
Plymouth, MI
04.2023 - Current
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Engaged in direct service crisis intervention and case management.
- Researched best practices and developed strategies to improve client engagement and feedback review.
Crisis Intervention Program Coordinator/ Crisis Intervention Advocate
First Step
Plymouth, MI
02.2018 - 11.2024
- Supervisory duties included leading 24/7 crisis support operations, overseeing recruitment, scheduling, training, and supervision.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Designed trauma-specific staff training programs and standardized procedures to elevate staff responsiveness and care quality.
- Collaborated with external partners and representing the agency in community advocacy efforts.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Managing emergent cross-programmatic crises with sound judgement in an on-call capacity.
- Engaged in direct client support, including trauma-informed crisis intervention, safety planning, advocacy, and facilitation of survivor support groups.
- Completed documentation in compliance with HIPAA, VAWA, grant, and agency standards.
988 Life Line Specialist
Common Ground
Pontiac, MI
11.2017 - 10.2023
- Delivered emotional support, crisis intervention and lethality assessments through the national 988 text/chat line.
- Identified and escalated high-risk cases, coordinated with emergency response in real time, engaged in de-escalation, and arranged for follow-up support.
- Actively participated in team meetings, sharing ideas and feedback that contributed to the overall improvement of line operations.
- Ensured compliance with industry regulations by diligently following guidelines for documentation and reporting procedures during daily operations.
Shelter Advocate
SafeHouse Center
Ann Arbor, MI
09.2014 - 02.2018
- Ensured efficient shelter operations, led staff training, led volunteer training, coordinated shelter volunteers, and completed case management to ensure compassionate, efficient service delivery.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Provided emotional support to clients in crisis situations, utilizing active listening skills, de-escalation, and empathetic communication techniques.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
- Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
Site Supervisor/ Green Camp Experience Director
Ann Arbor Public School Recreation and Education
02.2012 - 08.2015
- Trained new team members on site policies and procedures.
- Oversaw client and personnel safety and program implementation.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled timesheet verification, and ordered new materials for sites.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on program.
Skills
- Program Design & Strategic Oversight
- Staff & Volunteer Leadership
- Staff Guidance and Supervision
- Budget & Grant Compliance
- Crisis Intervention & Trauma-Informed Support
- Training Development & Performance Evaluation
- Community Engagement & Stakeholder Relations
- Case Management, Case Management Systems (CMS) & Documentation
- Policy Implementation & Process Improvement
- Direct Service Delivery Skillset: Active Listening, Interpersonal, Attention to Detail, Conflict Resolution, Collaboration, Cultural Humility
- CPR/AED, CPI, & QPR Trained
Education
B.S. - African American Studies & English
Eastern Michigan University
01.2012
M.S. - Counseling (Clinical Mental Health)
Capella University
04.2027
Recent Speaking Engagements
- 2024 Quarterly Series - IPV & the Judicial System, Designed and executed training segment for Detroit's 3 Circuit Judges and Court Personnel, https://gwcares.org/growth-works-court-training/
- 2023 7 Mile Radio Vibes and Voices Podcast, Control or Concern: Domestic Violence Awareness Month feature, https://7mileradio.com/control-or-concern-vibes-voices-podcast/
- 2020-2024 Semi-Annual Training - Cultural Competence/Crisis Intervention, Two Trainings designed and delivered as part of a First Step 40-hr. new staff training, now certified for new service provider training.
Timeline
Lead Program Monitor
Growth Works
04.2023 - Current
Crisis Intervention Program Coordinator/ Crisis Intervention Advocate
First Step
02.2018 - 11.2024
988 Life Line Specialist
Common Ground
11.2017 - 10.2023
Shelter Advocate
SafeHouse Center
09.2014 - 02.2018
Site Supervisor/ Green Camp Experience Director
Ann Arbor Public School Recreation and Education
02.2012 - 08.2015
B.S. - African American Studies & English
Eastern Michigan University
M.S. - Counseling (Clinical Mental Health)
Capella University
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