Work Preference
Overview
Personal Information
Work History
Skills
Education
Recent Speaking Engagements
Websites
Timeline
Generic

Mo Williams

Family Services, Crisis Intervention & Mgmnt., Program Dev. & Mgmnt., Consulting
Canton,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Program Coordinator/ Project SpecialistAdvocateProgram Manager/ DirectorDirect Services Specialist/ SupervisorCrisis Intervention Specialist

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

RemoteHybrid
Location: Michigan
Open to relocation: No

Salary Range

$70000/yr - $200000/yr

Important To Me

Personal development programsWork-life balanceCompany CultureCareer advancementWork from home optionHealthcare benefits

Overview

14
14
years of professional experience

Personal Information

With a commitment to leadership and dedication to support services, I seek engagement in experiences that advance equity, strengthen community stability, and empower individual progress. My goal is to foster environments where authentic engagement leads to sustained, positive impact and equitable access for all community members. I welcome opportunities to contribute as a coordinator, advocate, direct support, case consultant, trainer, program developer, program manager, or speaker —collaborating with organizations committed to building a better world. If your mission aligns with these values, I’d be honored to connect and explore how we can create change together.

Work History

Lead Program Monitor/Client Engagement Specialist

Growth Works
Plymouth, MI
04.2023 - Current
  • Identified and engaged in opportunities for process improvement, implementing changes that led to increased equity and efficiency within the organization.
  • Developed and implemented training programs for staff.
  • Provided leadership, guidance and support to staff members.
  • Engaged in direct service crisis intervention and case management.
  • Researched best practices and developed strategies to improve client engagement and feedback review.

Crisis Intervention Program Coordinator/ Crisis Intervention Advocate

First Step
Plymouth, MI
02.2018 - 11.2024
  • Led 24/7 crisis support operations, overseeing recruitment, scheduling, training, and supervision.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Designed trauma-specific staff training programs and standardized procedures to elevate staff responsiveness and care quality.
  • Collaborated with external partners and representing the agency in community advocacy and education efforts.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Managed emergent cross-programmatic crises with sound judgement in an on-call capacity.
  • Engaged in direct client support, including trauma-informed crisis intervention, safety planning, advocacy, and facilitation of survivor support groups.
  • Co-led internal committee to review and inform the agency regarding best practices in service delivery from a lens of cultural humility and equity.
  • Planned and executed large-scale events.
  • Completed documentation in compliance with HIPAA, VAWA, grant, and agency standards.

988 Life Line Specialist

Common Ground
Pontiac, MI
11.2017 - 10.2023
  • Delivered emotional support, crisis intervention and lethality assessments through the national 988 text/chat line.
  • Identified and escalated high-risk cases, coordinated with emergency response in real time, engaged in de-escalation, and arranged for follow-up support.
  • Actively participated in team meetings, sharing ideas and feedback that contributed to the overall improvement of line operations.
  • Ensured compliance with industry regulations by diligently following guidelines for documentation and reporting procedures during daily operations.

Shelter Advocate

SafeHouse Center
Ann Arbor, MI
09.2014 - 02.2018
  • Ensured efficient shelter operations, led staff and volunteer training, coordinated shelter volunteers, and completed case management to ensure compassionate, efficient service delivery.
  • Educated clients on their rights and options related to housing, employment, legal matters, social services, and healthcare services.
  • Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
  • Provided emotional support to clients in crisis situations, utilizing active listening skills, de-escalation, and empathetic communication techniques.
  • Contributed to the development of shelter policies and procedures, prioritizing equity, client safety and wellbeing at all times.
  • Increased awareness of interpersonal and intimate partner violence issues within the community through participation in outreach events and presentations.
  • Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
  • Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
  • Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency.
  • Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, equity and cultural humility in service provision.
  • Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.

Site Supervisor/ Green Camp Experience Director

Ann Arbor Public School Recreation and Education
Ann Arbor MI
02.2012 - 08.2015
  • Trained new team members on site policies and procedures.
  • Oversaw client and personnel safety and program implementation.
  • Developed work schedules for team members to maximize shift coverage.
  • Planned and executed large-scale events.
  • Planned and evaluated educational programming that supported identity development, belonging, and social‑emotional learning.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Oversaw employee attendance record, handled timesheet verification, and ordered new materials for sites.
  • Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on program.

Skills

  • Program Design & Strategic Oversight
  • Staff & Volunteer Leadership
  • Staff Guidance and Supervision
  • Budget & Grant Compliance
  • Crisis Intervention & Trauma-Informed Support
  • Training Development & Performance Evaluation
  • Community Engagement & Stakeholder Relations
  • Case Management, Case Management Systems (CMS) & Documentation
  • Policy Implementation & Process Improvement
  • Direct Service Delivery Skillset: Active Listening, Interpersonal, Attention to Detail, Conflict Resolution, Collaboration, Cultural Humility
  • CPR/AED, CPI, & QPR Trained

Education

B.S. - African American Studies & English

Eastern Michigan University
01.2012

M.S. - Counseling (Clinical Mental Health)

Capella University
04.2027

Recent Speaking Engagements

  • 2024 Quarterly Series - IPV & the Judicial System, Designed and executed training segment for Detroit's 3 Circuit Judges and Court Personnel, https://gwcares.org/growth-works-court-training/
  • 2023 7 Mile Radio Vibes and Voices Podcast, Control or Concern: Domestic Violence Awareness Month feature.
  • 2020-2024 Semi-Annual Training - Cultural Humility/Crisis Intervention, Two Trainings designed and delivered as part of a First Step 40-hr. new staff training, now certified for new service provider training.

Websites

Timeline

Lead Program Monitor/Client Engagement Specialist

Growth Works
04.2023 - Current

Crisis Intervention Program Coordinator/ Crisis Intervention Advocate

First Step
02.2018 - 11.2024

988 Life Line Specialist

Common Ground
11.2017 - 10.2023

Shelter Advocate

SafeHouse Center
09.2014 - 02.2018

Site Supervisor/ Green Camp Experience Director

Ann Arbor Public School Recreation and Education
02.2012 - 08.2015

B.S. - African American Studies & English

Eastern Michigan University

M.S. - Counseling (Clinical Mental Health)

Capella University

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Mo WilliamsFamily Services, Crisis Intervention & Mgmnt., Program Dev. & Mgmnt., Consulting
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