Mowliid Yussuf
Program Manager
Minneapolis,MN
Summary
Experienced professional in program management, regulatory compliance, and quality assurance. Demonstrated success in ensuring staff competency and 245D regulation adherence through effective training and supervision. Skilled in enforcing corrective actions to maintain compliance with regulatory standards. Proficient in evaluating and implementing program improvements to enhance service delivery. Strong communication skills facilitate collaboration with diverse stakeholders and ensure compliance with state and federal laws, HIPAA and Data Privacy Practices.
Overview
7
7
years of professional experience
1
1
Language
Work History
Designated Manager
Twin Cities Health
04.2022 - Current
- Develop and implement each client's person-centered support plans, including Coordinated Service and Support Plan (CSSP), Self-Management Assessment (SMA), and Individual Abuse Prevention Plan (IAPP).
- Ensure compliance with 245-D licensing rules and regulations, including maintaining all required signatures.
- Update and maintain files in accordance with 245-D licensing rules and regulations.
- Write quarterly and annual reports as needed, following directives from the person served and/or team to fulfill person-centered plans.
- Analyze incident and emergency reports, identify patterns, and implement corrective actions are part of the review process.
Compliance Manager
Ryan Home Healthcare
01.2021 - 03.2022
- Maintained a comprehensive understanding of licensing requirements to ensure continuous 245D compliance across all supervised programs.
- Provided oversight to ensure program staff fulfilled their duties effectively, offering coaching, mentoring, and support to enhance their performance.
- Spearheaded the implementation of corrective actions within the program, addressing issues identified through thorough review of incident and emergency reports.
- Upheld the rights of individuals within the program, ensuring adherence to ethical and legal standards at all times.
- Led efforts to evaluate the satisfaction levels of program participants, legal representatives, and case managers, actively seeking feedback to enhance service delivery and achieve desired outcomes.
Designated Coordinator
Affinity Caregiver
02.2019 - 03.2022
- Facilitated client intake processes and verified insurance coverage, while also proactively communicating with insurance and referral sources to obtain the status of prior authorization requests and monitoring progress to ensure timely approvals.
- Managed client information within database systems to ensure accuracy and accessibility.
- Submitted insurance prior authorization requests, adhering to established protocols and timelines.
- Collaborated with program directors to ensure that services provided to program individuals met the 245 licensing standard and were billable, while also assisting in preparing documentation to ensure accurate filing and maintenance of all billable services.
- Oversaw incident reporting, internal reviews, and other necessary documentation, while evaluating service delivery effectiveness and implementing person-centered positive support strategies.
Office Manager
Aspen Associates
06.2017 - 12.2019
- Conducted comprehensive housing assessments and formulated tailored support plans for clients accessing housing stabilization services, focusing on addressing their unique housing needs and overcoming barriers to housing stability.
- Facilitated housing searches and cultivated relationships with landlords, property managers, and owners to secure suitable housing options for clients.
- Conducted regular in-home visits and engaged in remote support within the community to monitor progress and provide ongoing assistance to individuals receiving services.
- Demonstrated effective, positive, and professional communication skills when liaising with case managers, providers, family members, and stakeholders from diverse backgrounds.
- Ensured compliance with HIPAA and Data Privacy Practices while providing support and assistance to clients in applying for benefits to enhance their housing affordability.
Education
Bachelor of Arts - Business Administration And Management
Brown College
Minneapolis, MN 05.2001 -
Skills
Regulatory Compliance: Ability to ensure staff meet competency requirements and provide orientation and training in line with 245D regulations
Regulatory Knowledge: Capacity to maintain up-to-date knowledge of licensing
standards and requirements to ensure program compliance
Program Improvement: Proficiency in evaluating, developing, documenting, and implementing ongoing program improvements
Documentation Management: Ability to monitor and evaluate documentation, providing necessary training to maintain consistency
Training and Supervision: Skill in training direct support staff to uphold quality standards and provide effective supervision, including conducting reviews and implementing corrective actions
Communication: Strong communication skills demonstrated through effective, positive, and professional interactions with stakeholders from diverse backgrounds
Privacy Compliance: Knowledge of and adherence to HIPAA and Data Privacy Practices while providing support and assistance to clients
Timeline
Designated Manager
Twin Cities Health
04.2022 - Current
Compliance Manager
Ryan Home Healthcare
01.2021 - 03.2022
Designated Coordinator
Affinity Caregiver
02.2019 - 03.2022
Office Manager
Aspen Associates
06.2017 - 12.2019
Bachelor of Arts - Business Administration And Management
Brown College
05.2001 -