Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Moxxie Lorenze

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

3
3
years of professional experience

Work History

Shift Leader

Forge Baking Company
09.2022 - 12.2023
  • Lead and managed a team of baristas during each shift, fostering a positive and collaborative work environment.
  • Conducted daily team briefings to communicate goals, promotions, and ensure consistent adherence to quality and service standards.
  • Delivered excellent customer service by providing product knowledge, making personalized recommendations, and resolving customer concerns promptly.
  • Implemented customer feedback initiatives to enhance service quality, resulting in increased customer satisfaction scores.
  • Oversaw opening and closing procedures, ensuring the cleanliness and organization of the coffee shop.
  • Managed inventory levels and placed orders to replenish stock, minimizing waste and ensuring product availability.
  • Conducted on-the-job training for new barista hires, ensuring they were well-versed in company policies, procedures, and quality standards.
  • Facilitated ongoing training sessions to enhance the skills of existing team members, particularly in the areas of drink preparation and customer interaction.
  • Responsible for handling cash transactions, reconciling daily cash registers, and preparing accurate shift reports.
  • Addressed and resolved customer complaints or conflicts, ensuring a positive resolution and customer retention.
  • Mediated internal conflicts among team members, promoting a harmonious work environment.
  • Demonstrated flexibility by seamlessly transitioning between various roles within the coffee shop, including barista, cashier, and shift leader, based on operational needs.

Shift Leader

Honeycomb Creamery
11.2021 - 09.2022
  • Led a dynamic team of ice cream enthusiasts, ensuring seamless collaboration and a positive work atmosphere.
  • Interacted with customers to provide a personalized and friendly experience, including offering recommendations, assisting with flavor choices, and addressing inquiries.
  • Implemented strategies to enhance customer engagement, such as loyalty programs and seasonal promotions.
  • Orchestrated efficient opening and closing procedures, including inventory management, cash handling, and ensuring the cleanliness and aesthetic appeal of the parlor.
  • Conducted comprehensive training sessions for new hires, covering standard operating procedures, customer service techniques, and hygiene practices.
  • Implemented upselling strategies to maximize sales, such as suggestive selling techniques and promoting special offers.
  • Collaborated with the marketing team to create eye-catching displays and promotional materials to attract customers.
  • Monitored the consistency of ice cream production to ensure adherence to quality standards, promptly addressing any issues to maintain product excellence.
  • Conducted regular inspections of equipment and storage areas to guarantee compliance with health and safety regulations.

Server / Expediter

Cols Kitchen
04.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier & Cook

New Hampshire Donut Company
02.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - Animation & Creative Writing

Lesley University
Cambridge, MA
05.2024

High School Diploma -

Concord High School
Concord, NH
06.2020

Skills

  • Production Reporting
  • Operations Support
  • Equipment Troubleshooting
  • Production Scheduling
  • Customer Service Management
  • Training Assistance
  • Team Supervision
  • Flexible Schedule
  • Diplomatic and Fair
  • Role Modeling
  • Technical Support
  • Creative Problem-Solving

Timeline

Shift Leader

Forge Baking Company
09.2022 - 12.2023

Shift Leader

Honeycomb Creamery
11.2021 - 09.2022

Server / Expediter

Cols Kitchen
04.2021 - 02.2022

Cashier & Cook

New Hampshire Donut Company
02.2021 - 08.2021

Bachelor of Arts - Animation & Creative Writing

Lesley University

High School Diploma -

Concord High School

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Moxxie Lorenze