Moya Morrison

Head Teller

FNB Of Kiln

09.2003 - Current

Introduced customers to other bank team members to help meet financial needs.
Referred customers to other banking departments for specialized services.
Established rapport with new clients to increase satisfaction and loyalty.
Handled various accounting transactions.
Created teller schedule to keep weekly and weekend shifts properly staffed.
Executed wire transfers, stop payments and account transfers.
Identified potential needs through observation, questioning, and listening.
Received car loan, home loan, and other payments and posted to accounts.
Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
Received loan and utility payments, sending funds to correct destinations.
Answered inquiries regarding checking and savings accounts and other related products.
Recognized and prevented fraudulent activities and suspicious transactions.
Monitored and verified suspicious activity on customer accounts.
Mentored and trained new tellers on bank procedures and customer service standards.
Mentored newly hired team members on appropriate responses to patron questions.
Assisted customers with banking needs and inquiries.
Investigated and promptly resolved issues with patron accounts.
Enforced compliance with bank regulations and policies to reduce financial risks.
Processed wide variety of retail banking transactions for personal and commercial customers.
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Trained new hires on customer service policies and procedures.
Educated customers on online banking and mobile banking applications.
Performed account maintenance by closing out accounts and changing customer addresses.
Wrote and distributed customer correspondence.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Processed applications for new accounts.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided customers with appropriate literature on banking products and services.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Maintained friendly and professional customer interactions.
Replenished ATM funds in empty canisters prior to validation process.