MOYA PARAGUE
Miramar,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
Work History
Talent Acquisition Coordinator
Enterprise Mobility
06.2023 - Current
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Established a proactive approach in identifying top talent through strategic partnerships with colleges/universities and attending industry-specific conferences and events.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Promoted a culture of continuous learning through the development and implementation of innovative workshops, seminars and one-on-one coaching sessions.
- Provided regular progress reports to upper management, demonstrating the positive impact of implemented employee development initiatives on overall company performance.
Station Manager
Enterprise Mobility
06.2022 - 06.2023
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Implemented staff training programs to elevate service standards and knowledge.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Collaborated with HR to revise recruitment strategies for attracting a diverse pool of candidates, ultimately increasing workforce diversity.
Management Trainee
Enterprise Mobility
07.2021 - 06.2022
- Contributed to annual branch sales of $8.1 million per year and increased operational profit by controlling cost and increasing revenue.
- Deliver superior customer service by exceeding customers expectations with average scores of 89%, regionally ranking in top 5 monthly.
- Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans.
- Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
- Used company reports to analyze sales, gross profit and inventory activities.
Operations Manager
RVQuest LLC
03.2017 - 06.2021
- Monitored key metrics in support of meeting and exceeding initiative objectives
- Resolved complaints and created action plans to address opportunities within the operation
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at developing the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Customer Service Solutions Supervisor
Teleperformance USA
09.2013 - 12.2016
- Collaborated with cross-functional teams to develop comprehensive solutions for common customer challenges.
- Managed a team of customer support professionals, ensuring consistent delivery of high-quality service.
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Increased employee retention through the creation of targeted training initiatives and career growth opportunities.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Streamlined onboarding process, reducing new hire ramp-up time.
Shift Leader
Okey-Dokey Grocery Store
01.2013 - 07.2013
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Customer Service Representative
Winn Dixie Supermarket
04.2010 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Education
Bachelor's Degree - Interdisciplinary Studies
Florida International University
Miami, FL04.2021
Associates Degree -
Broward College
Fort Lauderdale, FL12.2016
Skills
- Team Building & Leading
- Performance Management and Development
- Relationship Building & Networking
- Employee Relations, Professional Development, Onboarding Coordination
- Human Resources Management Systems, Applicant Tracking Systems
- Retention Program Development, Organizational Development
- Diversity training and implementation
References
Available upon request
Timeline
Talent Acquisition Coordinator
Enterprise Mobility
06.2023 - Current
Station Manager
Enterprise Mobility
06.2022 - 06.2023
Management Trainee
Enterprise Mobility
07.2021 - 06.2022
Operations Manager
RVQuest LLC
03.2017 - 06.2021
Customer Service Solutions Supervisor
Teleperformance USA
09.2013 - 12.2016
Shift Leader
Okey-Dokey Grocery Store
01.2013 - 07.2013
Customer Service Representative
Winn Dixie Supermarket
04.2010 - 01.2013
Bachelor's Degree - Interdisciplinary Studies
Florida International University
Associates Degree -
Broward College
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