Summary
Overview
Work History
Education
Skills
Work Email
Personal Email
Certification
Timeline
Generic

Moyinsola Makanjuola

Fort Worth,TX

Summary

Detail-oriented professional driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fire Team Claims Specialist (Hybrid)

State Farm Fire and Causalty
Irving, TX
01.2024 - Current
  • Conduct initial investigation and facilitate negotiation and settlement of assigned fire claims, including theft and homeowners' claims.
  • Started the claims process when customers called in to report a theft or homeowner claim.
  • Handled call center claims processing and customer service inquiries via the telephone and/or email to resolve client concerns.
  • Completed repair/replacement estimates using the Xactimate program and submitted estimates.
  • Uses resources and daily software, such as SCPs, OGs, ECS.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Advised management on potential changes needed in policies or procedures based on findings from investigations.

Customer Case Management

TruGreen Solutions
03.2020 - 10.2021
  • Accomplishes clients' care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress, facilitating interdisciplinary approaches, and monitoring staff performance.
  • Monitors cases by verifying clients' attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources, intervening in crisis, and providing personal support.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Maintains clients' records by reviewing case notes, logging events, and progress.
  • Guided customers through troubleshooting, navigating the company website/mobile app, or using the products or service using digital tools.
  • Assisted customers by providing confirmations, answering questions, and offering general information.
  • Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
  • Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention.
  • Provided counseling and advocacy for clients in order to assist them in meeting their goals.

Human Resources Specialist

United States Army
Fort Stewart, GA
06.2018 - 01.2020
  • Successfully entered data into company database and validated the accuracy of valuable company information.
  • Used and analyzed data from automated information aggregators to update the database.
  • Assisted in managing all incoming calls for staff members and voicemails.
  • Assisted in the preparation of monthly invoices and statements for customers.
  • Reviewed accounts receivable aging reports, investigated discrepancies, and resolved issues quickly.
  • Provided assistance with administrative tasks such as preparing reports or tracking data.
  • Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork.
  • Researched and resolved personnel issues such as pay discrepancies, leave requests, and promotions.
  • Created weekly attendance rosters for soldiers assigned to the unit.
  • Coordinated job fairs at local colleges and universities to attract new recruits into the Army.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Education

Bachelor of Science - Criminal Justice, Forensic Science

American InterContinental University
01.2024

Skills

  • Creative Problem-Solving
  • Call documentation
  • Order and refund processing
  • Data entry
  • ECS / Max settlement
  • Live chat support
  • Microsoft Office
  • Billing
  • Collections
  • Settlement coordination
  • Inspection report review
  • Liability denials
  • Complex claims consulting

Work Email

Moyinsola.Makanjuola.Vaf5tu@StateFarm.com

Personal Email

MoyinsolaMakanjuola@gmail.com

Certification

Resident : Texas

Non-Residence - CT, DE,FL,GA,KY,LA,NC,NH,NM,OK,RI,SC,TX,VT,WY

Timeline

Fire Team Claims Specialist (Hybrid)

State Farm Fire and Causalty
01.2024 - Current

Customer Case Management

TruGreen Solutions
03.2020 - 10.2021

Human Resources Specialist

United States Army
06.2018 - 01.2020

Bachelor of Science - Criminal Justice, Forensic Science

American InterContinental University

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Moyinsola Makanjuola